In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time.

WHAT WILL THE WORKSHOP COVER?

• The value of great customer service and how it impacts your business
• How to avoid bad customer service and understanding the implications
• How to take your team on the customer service journey
• The importance of first impressions and why they count
• The tools to create an memorable first meeting and build loyalty from day one
• The principles of stellar customer service to keep your customers loyal, happy and likely to refer their friends to your business
• How to engage and connect with your customers via social media
• The power of language and voice — phone etiquette and guidelines for successful conversations every time
• Taking control of difficult situations and managing conflict
• Using customer complaints as a way to improve and build on future service

WORKSHOP DATES & VENUES

• Monday 20th November, 4-7pm  |  Club Sapphire, Merimbula
• Tuesday 21st November, 4-7pm  |  Narooma Golf Club
• Wednesday 22nd November, 4-7pm  |  Lincoln Downs Resort,Batemans Bay
• Thursday 23rd November, 10am-1pm  |  Bannisters Pavilion, Mollymook
• Thursday 23rd November, 4-7pm  |  The Growers, Worrigee Sports Club

** Click on the individual links to register **