Customer Service Workshops

Customer Service Workshops

In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time.


  • The value of great customer service and how it impacts your business
  • How to avoid bad customer service and understanding the implications
  • How to take your team on the customer service journey
  • The importance of first impressions and why they count
  • The tools to create an memorable first meeting and build loyalty from day one
  • The principles of stellar customer service to keep your customers loyal, happy and likely to refer their friends to your business
  • How to engage and connect with your customers via social media
  • The power of language and voice — phone etiquette and guidelines for successful conversations every time
  • Taking control of difficult situations and managing conflict
  • Using customer complaints as a way to improve and build on future service


** Click on the individual links to register **



November 20, 2023 - November 23, 2023 4:00 pm - 7:00 pm various Centre of Excellence

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