NSW First Program – New Initiatives Announced

Customer Service – Online Short Courses

Destination NSW has partnered with Restaurant and Catering Australia to deliver three, free online short courses – known as micro credentials – for NSW tourism and hospitality businesses. Read the full media release.

On completion of each course, you will receive a digital badge which is a recognised credential to add to your CV and your LinkedIn profile.

Enrol now

Customer Service  

  • The seven steps of customer service  
  • Upselling and reselling to customers  
  • Dealing with customer complaints and challenges  
  • Giving exceptional customer service

Managing Customer Expectations (Covid-19)  

  • COVID-19 Hospitality Best Practice understanding  
  • Managing customer understanding and expectations  
  • Managing difficult situations and behaviours  
  • Maintaining currency with health department directives

Emotional Awareness in Customer Service  

  • Understanding the concept of emotional intelligence  
  • Understanding your personal emotions and how they affect others in business  
  • Recognise and understand the emotional strengths and weaknesses of others  
  • Use emotional intelligence within the hospitality industry
These courses, delivered in partnership with Restaurant and Catering Australia, are part of the NSW First Program, to assist tourism businesses to develop, promote and sell tourism products and experiences. To learn more about the NSW First Program, visit destinationnsw.com.au/nswfirst or contact [email protected]

Webinar Series: Facebook and Instagram for Tourism

Tourism businesses can join a series of five free Facebook and Instagram for Tourism webinars, featuring presenters from Facebook and the Destination NSW social media team.
Each webinar in the series will: 

  • Share tips for optimising your tourism business’ social presence 
  • Inspire new ideas to capture and create effective content  
  • Highlight how to effectively engage visitors through Facebook and Instagram  
  • Provide tools and resources to assist you to promote your online presence

Register for the webinars below.

Optimising your Facebook presence 
Thursday 2nd September 2021, 11:00am – 11:45am

Engage your audience on social media
Wednesday 15th September 2021, 11:00am – 11:45am

Create stories on social media
Wednesday 13th October 2021, 11:00am – 11:45am

Capturing social content on your phone
Wednesday 27th October 2021, 11:00am – 11:45am

Inspire action on Instagram
Wednesday 1st December 2021, 11:00am – 11:45am

These webinars are presented by Destination NSW as part of the NSW First Program, designed to assist tourism businesses to develop, promote and sell tourism products and experiences. To learn more about the NSW First program, visit destinationnsw.com.au/nswfirst or contact [email protected].