The Accessibility & Inclusion page within Destination NSW’s NSW First Program is a dedicated resource hub aimed at helping tourism operators craft experiences that are welcoming to everyone, regardless of age, ability, or circumstance.
The page offers a rich toolkit of practical guidance, including:
- Quick‑Tip Guides for venues, tours, dining, customer service, and digital accessibility, covering everything from wheelchair ramps and hearing loops to accessible website features, menu readability, and inclusive communications.
- Webinar Series in partnership with Get Skilled Access and featuring Paralympian Dylan Alcott, covering disability inclusion, customer service, digital access, and accessible marketing.
Additionally, it guides businesses on communicating accessibility features effectively updating ATDW listings, adding access statements, descriptive imagery, alt text, and ensuring compliance with WCAG standards.
By centralising these resources, the page supports tourism operators in improving physical and digital access, fostering inclusive customer service, better reaching under‑served markets, and promoting tourism that truly belongs to everyone.