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PRODID:-//Destination Sydney Surrounds South  - ECPv6.15.9//NONSGML v1.0//EN
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X-ORIGINAL-URL:https://dnsss.com.au
X-WR-CALDESC:Events for Destination Sydney Surrounds South 
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231102T100000
DTEND;TZID=UTC:20231102T150000
DTSTAMP:20260411T104434
CREATED:20231024T064728Z
LAST-MODIFIED:20231024T071311Z
UID:9004111223359993-1698919200-1698937200@dnsss.com.au
SUMMARY:Business Events Practical Workshop - Southern Highlands
DESCRIPTION:DSSS is again undertaking industry development for venues and suppliers interested in building their Business Events capabilities\, and we are pleased to partner with Mayvin Global to deliver the latest iteration of the program. \nThe first of two in-person workshops specially designed for senior events and sales staff in venues and business owners already targeting corporate groups\, to strengthen your skills in proposal writing\, sites visits and much more! \nKey takeaways that participants can expect from this highly interactive and hands-on session: \n\nWorkshops format with interactive involvement throughout the day. This is interactive learning.\nUnderstanding of the role of infrastructure when we talk about business events. How to use what you have in your region to your advantage.\nTalk through the economic drivers in the regions and how these support your client and business event opportunity identification.\nHands-on exercise to hone proposal writing skills in responding to RFPs. We’ll ask you to bring proposal templates that we’ll work through and improve. If you think ‘you are doing this well already’ – then please join the session. Feedback from buyers\, improvement is needed!\nPanel discussion with a local Venue Finder\, DNSW Regional Conferencing team and one other important play in attracting business events to the region – includes opportunity to ask questions.\nHow AI is being used in business events with opportunities to use a dedicated business events AI tool. (may be connectivity reliant).\nA site inspection of the host venue facilities. This will include walking learning and discussion including good practice. We’ll talk about site inspections versus famils and how this might be delivered at this venue and how you can apply that to your business.\n\nMorning tea and a light lunch will be provided. \nTwo sessions are being held and Attendees are welcome to attend whichever session is most convenient. Session dates: \n\nSouthern Highlands session – Thursday 2nd November at Park Proxi Gibraltar Bowral: REGISTER HERE\nSouth Coast session – Wednesday 8th November at The Sebel Harbourside Kiama: register for this session instead
URL:https://dnsss.com.au/event/business-events-practical-workshop-southern-highlands/
LOCATION:Park Proxi Gibraltar Bowral\, 7 Boronia Street\, Bowral\, NSW
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/10/183248-56-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231108T100000
DTEND;TZID=UTC:20231108T150000
DTSTAMP:20260411T104434
CREATED:20231024T065142Z
LAST-MODIFIED:20231024T065227Z
UID:9004111223360108-1699437600-1699455600@dnsss.com.au
SUMMARY:Business Events Practical Workshop - South Coast
DESCRIPTION:DSSS is again undertaking industry development for venues and suppliers interested in building their Business Events capabilities\, and we are pleased to partner with Mayvin Global to deliver the latest iteration of the program. \nThe second of two in-person workshops specially designed for senior events and sales staff in venues and business owners already targeting corporate groups\, to strengthen your skills in proposal writing\, sites visits and much more! \nKey takeaways that participants can expect from this highly interactive and hands-on session: \n\nWorkshops format with interactive involvement throughout the day. This is interactive learning.\nUnderstanding of the role of infrastructure when we talk about business events. How to use what you have in your region to your advantage.\nTalk through the economic drivers in the regions and how these support your client and business event opportunity identification.\nHands-on exercise to hone proposal writing skills in responding to RFPs. We’ll ask you to bring proposal templates that we’ll work through and improve. If you think ‘you are doing this well already’ – then please join the session. Feedback from buyers\, improvement is needed!\nPanel discussion with a local Venue Finder\, DNSW Regional Conferencing team and one other important play in attracting business events to the region – includes opportunity to ask questions.\nHow AI is being used in business events with opportunities to use a dedicated business events AI tool. (may be connectivity reliant).\nA site inspection of the host venue facilities. This will include walking learning and discussion including good practice. We’ll talk about site inspections versus famils and how this might be delivered at this venue and how you can apply that to your business.\n\nMorning tea and a light lunch will be provided. \nTwo sessions are being held and Attendees are welcome to attend whichever session is most convenient. Session dates: \n\nSouthern Highlands session – Thursday 2nd November at Park Proxi Gibraltar Bowral: register for this session instead\nSouth Coast session – Wednesday 8th November at The Sebel Harbourside Kiama: REGISTER HERE
URL:https://dnsss.com.au/event/business-events-practical-workshop-south-coast/
LOCATION:The Sebel Harbourside Kiama\, 2 Minnamurra Street\, Kiama\, NSW
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/10/182367-56.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231120T160000
DTEND;TZID=UTC:20231123T190000
DTSTAMP:20260411T104434
CREATED:20231025T234712Z
LAST-MODIFIED:20231026T001059Z
UID:9004111223362716-1700496000-1700766000@dnsss.com.au
SUMMARY:Customer Service Workshops
DESCRIPTION:In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time. \nWHAT WILL THE WORKSHOP COVER? \n\nThe value of great customer service and how it impacts your business\nHow to avoid bad customer service and understanding the implications\nHow to take your team on the customer service journey\nThe importance of first impressions and why they count\nThe tools to create an memorable first meeting and build loyalty from day one\nThe principles of stellar customer service to keep your customers loyal\, happy and likely to refer their friends to your business\nHow to engage and connect with your customers via social media\nThe power of language and voice — phone etiquette and guidelines for successful conversations every time\nTaking control of difficult situations and managing conflict\nUsing customer complaints as a way to improve and build on future service\n\nWORKSHOP DATES & VENUES \n\nMonday 20th November\, 4-7pm  |  Club Sapphire\, Merimbula\nTuesday 21st November\, 4-7pm  |  Narooma Golf Club\nWednesday 22nd November\, 4-7pm  |  Lincoln Downs Resort\,Batemans Bay\nThursday 23rd November\, 10am-1pm  |  Bannisters Pavilion\, Mollymook\nThursday 23rd November\, 4-7pm  |  The Growers\, Worrigee Sports Club\n\n** Click on the individual links to register ** \n  \n 
URL:https://dnsss.com.au/event/customer-service-workshops/
LOCATION:various
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/10/192517-56_web-scaled-e1698277616310.jpg
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