Destination Sydney Surrounds South

Employers - Plan for Tomorrow webinar
2024-05-23 10:00 - 11:00 (Australia/Melbourne)
Choose Tourism NSW will present a webinar on how you
can future proof your business, with customised training
for the next generation of workers.
Date: Thursday 23 May 2024
Time: 10 am – 11 am
The webinar will be led by experts who will provide
practical advice on training opportunities, to support
employers and share tips on attracting, developing and
retaining staff. This will include case studies on how
regional businesses have had success in working with
their local schools to attract trainees.

Business Events NSW Showcase
2024-05-15 18:00 - 20:00 (Australia/Melbourne) | Collider, 477 Pitt Street, Sydney, NSW, 2000, Australia
Destination NSW is inviting regional NSW stakeholders to deliver immersive and sensory experiences at its upcoming Business Events NSW Showcase.
Partnering with Destination NSW at the event is an exciting opportunity to generate business event leads and raise buyer consideration for products, services or regions.
The showcase will be held at Sydney’s Collider on 15 May 2024 and will connect regional NSW businesses with Sydney-based corporate, association, government and professional conference organisation buyers.
It will also highlight Destination NSW’s fresh approach to growing the business events sector in regional NSW. Business Events NSW has new ‘Corporate events that feel anything but’ messaging that aligns to the ‘Feel New’ visitor brand and positions regional NSW as the meetings and events destination for businesses who seek unique, tailor-made experiences that spark a genuine connection among delegates.
There are a range of different partnership opportunities available for the Business Events NSW Showcase, each with specific selection criteria and inclusions.

Managing Seasonality in Tourism & Hospitality - Nowra
2024-03-22 08:30 - 12:30 UTC | Shoalhaven Entertainment Centre, 42 Bridge Road, Nowra, NSW, 2541
Seasonal demand. It’s one of the greatest challenges for any business, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand, or there’s not enough work to pay the bills and keep your staff employed.
Almost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable, certain holidays, popular holiday periods or weather seasons. But others, like a crisis that suddenly cuts sales, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact.
The Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include:

Marketing strategies
Online presence
Brand and collateral
Social media campaigns
Managing employees
Storytelling
Diversification, off peak and mid-week
Collaboration and networking

Presenters

The workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather, both are well-known across the region and have extensive industry experience.
The workshop content will provide practical advice and strategies that you will be able to apply directly to your own business.
Registration begins at 8:30am. Morning tea and a light lunch will be served.
CLICK TO REGISTER
For more information, download the workshop flyer.

Managing Seasonality in Tourism & Hospitality - Ulladulla
2024-03-21 08:30 - 12:30 UTC | Ulladulla Civic Centre, 81B Princes Highway, Ulladulla, NSW, Australia

Managing Seasonality in Tourism & Hospitality - Batemans Bay
2024-03-20 08:30 - 12:30 UTC | Bay Pavilions, 12 Vesper Street, Batemans Bay, NSW, 2536, Australia

Managing Seasonality in Tourism & Hospitality - Narooma
2024-03-19 08:30 - 12:30 UTC | Club Narooma, 88 Princes Highway, Narooma, NSW, 2546, Australia

Managing Seasonality in Tourism & Hospitality - Merimbula
2024-03-18 08:30 - 12:30 UTC | Club Sapphire, 119 Main Street, Merimbula, NSW, 2548, Australia

WSET Level 2 Award in Wines - Shoalhaven
2024-03-04 - 2024-03-06 | Worrigee Sports Club, 131 Greenwell Point Road, Worrigee, NSW, 2540
The South Coast Centre of Excellence is offering a Wine & Spirit Education Trust Level 2 Award course in the Shoalhaven and invites you or members of your team who are involved in the sale or service of wine to apply to attend this three-day course. There are only a limited number of funded places available
This is an internationally recognised course that requires a minimum of 28 hours of study time:

16 hours of delivery time with the WSET course trainer
11 hours of personal study and revision
A one-hour examination

The WSET Level 2 Award in Wines provides an industry-standard introduction to the main styles of wine available to font-line staff involved in the service or sales of wine. This qualification aims to deliver the product knowledge and skills required to prepare a person for employment in wine hospitality or retail and is recognised in over 70 countries.
Through a combination of tasting and theory, the participants will explore factors that impact style and quality and learn how to describe these styles with confidence
Course content includes:

Factors influencing style including climate and production methods
Explore 22 grape varieties by style and quantity
Over 70 important wine-producing regions of the world
Sparkling, sweet, and fortified wine styles
Information and advice for customers and staff
How to taste and describe wine

Who is Eligible to Apply
The WSET Level 2 Award in Wines is a beginner to intermediate level qualification exploring wines suitable for industry professionals. This qualification is intended for beginners wishing to learn about a wide range of wines.
The Centre of Excellence is offering this opportunity to those operators who would like to develop the wine knowledge of their staff. The staff members must have a minimum of 12 months working in the delivery of wine service and must be supported by their employer to undertake the course.
The course is fully funded for those in the Shoalhaven, Eurobodalla, and Bega Valley local government areas. Those outside these regions can attend, subject to course numbers, however a fee will apply. Please contact Sam Tooley (sam.tooley@dnsss.com.au) for details.
All participants must be over the age of 18. Meals will be provided (morning tea / lunch / afternoon tea).
As the numbers to attend this course will be limited, please be sure that you complete the registration form and return before 14 February 2024. Multiple bookings from individual venues will be considered, subject to demand.
For more information on the course please contact Sam Tooley: sam.tooley@dnsss.com.au
Download the WSET Award Courses flyer here.
APPLY HERE

Leveraging Technology Workshop - Nowra
2024-02-22 08:30 - 11:00 UTC | Shoalhaven Entertainment Centre, 42 Bridge Road, Nowra, NSW, 2541
The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses.
The workshop will include the following topics:

Introduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.
The Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses, with a focus on practical, cost-effective solutions.
Tech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations, manage resources more effectively, and enhance efficiency.
Enhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing, email marketing and online booking platforms.
Real-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.
Interactive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.

CLICK TO REGISTER
For more information, download the workshop flyer.

Leveraging Technology Workshop - Ulladulla
2024-02-21 08:30 - 11:00 UTC | Ulladulla Civic Centre, 81B Princes Highway, Ulladulla, NSW, Australia

Leveraging Technology Workshop - Narooma
2024-02-20 08:30 - 11:00 UTC | Club Narooma, 88 Princes Highway, Narooma, NSW, 2546, Australia

Leveraging Technology Workshop - Merimbula
2024-02-19 08:30 - 11:00 UTC | Club Sapphire, 119 Main Street, Merimbula, NSW, 2548, Australia

Customer Service Workshops
2023-11-20 16:00 - 2023-11-23 19:00 UTC | various
In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time.
WHAT WILL THE WORKSHOP COVER?

The value of great customer service and how it impacts your business
How to avoid bad customer service and understanding the implications
How to take your team on the customer service journey
The importance of first impressions and why they count
The tools to create an memorable first meeting and build loyalty from day one
The principles of stellar customer service to keep your customers loyal, happy and likely to refer their friends to your business
How to engage and connect with your customers via social media
The power of language and voice — phone etiquette and guidelines for successful conversations every time
Taking control of difficult situations and managing conflict
Using customer complaints as a way to improve and build on future service

WORKSHOP DATES & VENUES

Monday 20th November, 4-7pm | Club Sapphire, Merimbula
Tuesday 21st November, 4-7pm | Narooma Golf Club
Wednesday 22nd November, 4-7pm | Lincoln Downs Resort,Batemans Bay
Thursday 23rd November, 10am-1pm | Bannisters Pavilion, Mollymook
Thursday 23rd November, 4-7pm | The Growers, Worrigee Sports Club

** Click on the individual links to register **

Business Events Practical Workshop - South Coast
2023-11-08 10:00 - 15:00 UTC | The Sebel Harbourside Kiama, 2 Minnamurra Street, Kiama, NSW
DSSS is again undertaking industry development for venues and suppliers interested in building their Business Events capabilities, and we are pleased to partner with Mayvin Global to deliver the latest iteration of the program.
The second of two in-person workshops specially designed for senior events and sales staff in venues and business owners already targeting corporate groups, to strengthen your skills in proposal writing, sites visits and much more!
Key takeaways that participants can expect from this highly interactive and hands-on session:

Workshops format with interactive involvement throughout the day. This is interactive learning.
Understanding of the role of infrastructure when we talk about business events. How to use what you have in your region to your advantage.
Talk through the economic drivers in the regions and how these support your client and business event opportunity identification.
Hands-on exercise to hone proposal writing skills in responding to RFPs. We’ll ask you to bring proposal templates that we’ll work through and improve. If you think ‘you are doing this well already’ – then please join the session. Feedback from buyers, improvement is needed!
Panel discussion with a local Venue Finder, DNSW Regional Conferencing team and one other important play in attracting business events to the region – includes opportunity to ask questions.
How AI is being used in business events with opportunities to use a dedicated business events AI tool. (may be connectivity reliant).
A site inspection of the host venue facilities. This will include walking learning and discussion including good practice. We’ll talk about site inspections versus famils and how this might be delivered at this venue and how you can apply that to your business.

Morning tea and a light lunch will be provided.
Two sessions are being held and Attendees are welcome to attend whichever session is most convenient. Session dates:

Southern Highlands session – Thursday 2nd November at Park Proxi Gibraltar Bowral: register for this session instead
South Coast session – Wednesday 8th November at The Sebel Harbourside Kiama: REGISTER HERE

Business Events Practical Workshop - Southern Highlands
2023-11-02 10:00 - 15:00 UTC | Park Proxi Gibraltar Bowral, 7 Boronia Street, Bowral, NSW
DSSS is again undertaking industry development for venues and suppliers interested in building their Business Events capabilities, and we are pleased to partner with Mayvin Global to deliver the latest iteration of the program.
The first of two in-person workshops specially designed for senior events and sales staff in venues and business owners already targeting corporate groups, to strengthen your skills in proposal writing, sites visits and much more!
Key takeaways that participants can expect from this highly interactive and hands-on session:

Workshops format with interactive involvement throughout the day. This is interactive learning.
Understanding of the role of infrastructure when we talk about business events. How to use what you have in your region to your advantage.
Talk through the economic drivers in the regions and how these support your client and business event opportunity identification.
Hands-on exercise to hone proposal writing skills in responding to RFPs. We’ll ask you to bring proposal templates that we’ll work through and improve. If you think ‘you are doing this well already’ – then please join the session. Feedback from buyers, improvement is needed!
Panel discussion with a local Venue Finder, DNSW Regional Conferencing team and one other important play in attracting business events to the region – includes opportunity to ask questions.
How AI is being used in business events with opportunities to use a dedicated business events AI tool. (may be connectivity reliant).
A site inspection of the host venue facilities. This will include walking learning and discussion including good practice. We’ll talk about site inspections versus famils and how this might be delivered at this venue and how you can apply that to your business.

Morning tea and a light lunch will be provided.
Two sessions are being held and Attendees are welcome to attend whichever session is most convenient. Session dates:

Southern Highlands session – Thursday 2nd November at Park Proxi Gibraltar Bowral: REGISTER HERE
South Coast session – Wednesday 8th November at The Sebel Harbourside Kiama: register for this session instead

WSET Level 2 Award - Shoalhaven
2023-05-31 - 2023-06-02
This is an internationally recognised course that requires a minimum of 28 hours of study time:

Pre-course 30-minute webinar
16 hours of classroom delivery with the WSET course leader
11 hours of personal study and revision
A one-hour examination

The WSET Level 2 Award in wines provides an industry standard introduction to the main styles of wine available to front-line staff involved in the service or sale of wine. This qualification aims to
deliver the product knowledge and skills required to prepare a person for employment in wine hospitality or retail.
Through a combination of tasting and theory, the participants will explore factors that impact style and quality and learn how to describe these styles with confidence.
For more information on the specifications of the WSET Level 2 Award please access via this link.

Who is Eligible to Apply
The WSET Level 2 Award in wines is a beginner to intermediate level qualification suitable for beginners wishing to learn about the wide range of wine varieties of the world, the regions they are
grown and the styles of wine they produce. To be eligible to apply for this course you must have a minimum of 12 months working in the delivery of wine service and must be supported your employer. All participants must be over the age of 18.
Numbers are limited. Multiple bookings from individual businesses will be considered, subject to demand.

What is included
The Centre of Excellence will cover the costs of the following:

Access to the three-day course and all materials
Meals will be provided (morning tea / lunch / afternoon tea)

As the numbers to attend this course will be limited, please ensure that you complete the application form found here before 19th April 2023.

Download the WSET Award Courses flyer here.
APPLY HERE

LGNSW Destination & Visitor Economy Conference
2023-05-29 08:00 - 2023-05-31 17:00 UTC
29-31 May, 2023 – Manly
Save the Date! Learn from experts and peers within the industry for insights to nurture and unlock the full potential of sustainable visitor economy growth and community prosperity.

Visitor Economy Symposium 2023
2023-05-25 09:00 - 18:00 UTC
We are excited to announce a feature of the program will be Aboriginal Education Workshops with Gumaraa. Gumaraa is an Aboriginal cultural experience and education company that delivers authentic Indigenous experiences for all, based on the traditions of the Dharawal and Yuin Nation.The theme for the day is ‘Better Together’ and you’ll also hear from guest speakers and industry leaders, including Destination NSW and Tourism Australia.Get an insider update on an exciting new DSSS project ‘Face to Face Fundamentals’ with Aaron Matis, our Industry Development Manager. Deep dive in to key sector topics, such as agritourism, skills, EV charging stations and much more!
WHEN: Thursday 25th May, 2023
TIME: 9am to 4.30pm, with networking to follow
WHERE: The Pavilion Kiama
All welcome. We hope you can join us and look forward to seeing you there!

WSET Level 2 Award - Eurobodalla
2023-05-17 - 2023-05-19 | Narooma Golf Club, Narooma

WSET Level 3 Award
2023-05-15 08:00 - 2023-06-27 17:00 UTC
The WSET Level 3 Award in wines is designed for wine service professionals seeking to delve deeper into the world of wines. This qualification a detailed understanding of grape growing and wine
making. Participants will be able to describe the characteristics of the principal wines of the world and give information on the key factors influencing style, quality and price. On completion you will
be able to assess wines accurately and advise management, answer customer queries authoritatively and with confidence.
This is an internationally recognised course that requires a minimum of 84 hours of study time:

Pre-course 30-minute webinar
30 hours of classroom delivery with the WSET course leader
51 hours of personal study and revision
A 2.5-hour examination

For more information on the specifications of the WSET Level 3 Award please access via this link
The six-day course will be held across three two-day sessions as follows:

Dates: 15 – 16 May 2023, at Narooma Golf Club, Narooma
Dates: 29 May – 30 May 2023, at Worrigee Sports Club, Nowra
Dates: 26 – 27 June 2023, at Club Sapphire, Merimbula

Who is eligible to apply
The WSET Level 3 course is an advanced level qualification for professionals working in the service of wine and it is highly recommended that you have completed the Level 2 Award course.
To be eligible to apply for this course you must have a minimum of 12 months working in the delivery of wine service and must be supported your employer.
All participants must be over the age of 18.
Numbers are limited. Multiple bookings from individual businesses will be considered, subject to demand.

What is included
The Centre of Excellence will cover the costs of the following:

Access to the six-day course and all materials
Meals will be provided (morning tea / lunch / afternoon tea)

As the numbers to attend this course will be limited, please ensure that you complete the application form found here before 17th April 2023.

Download the WSET Award Courses flyer here.
APPLY HERE

Destination Food | Using Regionalism
2023-05-10 17:00 - 19:30 UTC | Worrigee Sports Club, 131 Greenwell Point Road, Worrigee, NSW, 2540
How to use Regionalism to Market our Produce, Restaurants & Local Experiences – with Lyndey Milan

Join Home Cook Hero and TV Chef Lyndey Milan OAM, for an exploration of the value of Food Tourism. Lyndey will share her stories and experiences of what makes food such an importantingredient in attracting visitors and how food tourism is a growing international phenomenon.
The topic of food and tourism compliments the Shoalhaven Food Networks of events that are being offered during the Autumn Celebration of Food that will but shine the light on theimportance of including local fresh produce in the marketing mix to attract visitors to regions.
Lyndey will be joined by two local food producers Rosie Cupitt, of Cupitt’s Estate and Terry Robinson, of Old Salt Distillery, who will share their journeys in establishing quality produce and howthis has created exceptional experiences for visitors to the Shoalhaven region.

About the speakers
Lyndey Milan OAM
Lyndey aims to inspire, nourish and connect people. A familiar face on television and in print, she has been instrumental in changing the way Australians think about food, wine and tourism for four decades via her own nine best-selling cookbooks, nine TV series and influence as former Food Director of the iconic Australian Women’s Weekly. She is an award-winning multi-media presenter, MC, speaker, food & wine teacher, consultant, debater, judge and regional Australian specialist who makes numerous TV & culinary appearances. She is also an international tour host and enrichment speaker imparting her knowledge of food and wine to travellers in Australia and around the world. Her TV series continue to be seen around the world, including Lyndey Milan’s Taste of Australia, which won Best Food TV series in the 2016 Gourmand World Awards. The accompanying book also won Best TV Chef Cookbook and in the Best of the Best for the last 20 years at the Frankfurt Book Fair, won third overall. She was also named Legend of the Vine for 2019 by Wine Communicators Australia and in 2022 was given the Lifetime Achievement Award by Restaurant & Caterers NSW.
Lyndey’s love of agriculture and work as an Australian food specialist sees her as an active Councillor of Royal Agricultural Society of NSW, especially for the Sydney Royal Wine, Beer & Cider, Cheese & Dairy Produce and Fine Food Shows. Lyndey is a key contributor to Selector magazine, writes occasionally for delicious magazine and its website. She is Co-Founder and Patron of Tasting Success, a mentoring programme for female chefs and was a founding Board Member for Women in Hospitality.
Lyndey is the Proprieter of Sydney Studio Kitchen in Artarmon, purpose-built for culinary and other filming in a sound-controlled environment. She is highly adept in teaching food and wine appreciation and matching.She is now leading a new era in Connecting at the Table – serving up a fresh take on culinary and cultural experiences for us to connect more deeply with ourselves, each other, our communities and our country.

Rosie Cupitt
Rosie is a multi-talented entrepreneur and community leader with expertise in cheesemaking, horticulture, and wine-making. She has operated Cupitt’s Estate in the Shoalhaven region as a restaurateur for 16 years. She has garnered a reputation for her commitment to using local, sustainable ingredients and supporting the local food economy. In addition to her work in the restaurant industry, Rosie is also an accomplished cheesemaker, having honed her skills through years of experimentation and study. Her artisanal cheeses have won numerous awards.
Beyond this, Rosie is also a skilled horticulturalist, a mother and a grandmother. Rosie is also the founder and leader of Slow Food Shoalhaven, a local chapter of the international Slow Food movement. Through this organisation, she promotes the values of good, clean, and fair food and builds a more sustainable food system for the Shoalhaven region and beyond.

Terry Robinson
After a stellar career at some of Australia’s top restaurants – the likes of Tetsuya’s, Quay and Sepia – Terry with Michelle Robinson have embarked on their first business together, Old Salt Distillery, one of the most exciting new venues on the South Coast.

Purchase your ticket on Eventbrite today!

Shoalhaven Local Knowledge Attractions & Experiences Famil
2023-05-02
The Centre of Excellence famil program continues in 2023 designed to showcase the exceptional and diverse range of tourism and hospitality products and services available to visitors in the Shoalhaven.The aim of the famil program is to increase the knowledge of local tourism and hospitality customer facing workers on the local visitor offerings so that they can recommend with confidence what is on offer in their own backyard for visitors to experience adding value to their stay and supporting local tourism products and services.

About the Shoalhaven Local Attractions and Experiences Famil
This full day famil will start in Nowra and take in a number of attractions and experiences including a wildlife experience, a soft adventure experience and briefings from some of the best attractions throughout the Shoalhaven. There will be the opportunity to engage in some of the more physical activities, however it is not compulsory.A full itinerary will be provided prior to your tour.

Who is eligible to apply
To attend the Shoalhaven Local Knowledge Famil – applicants must currently be working in a customer service role within the tourism or hospitality industry.

What is included
The famil includes:

Coach transport departing from and returning to Nowra
Entry into all venues and experiences
A light lunch will be provided

Each application will be considered on receipt for suitability to participate in the famil.
Seats on this famil will be limited, please ensure that you express your interest via the link below by Friday 21st April 2023. Multiple bookings from individual businesses will be considered, subject to availability.

APPLY HERE to attend the day
Download the print-friendly flyer

Bega Valley Skill Set in Hospitality 4-day Short Course
2023-05-02 - 2023-05-05
The South Coast Centre of Excellence is collaborating with Training NSW, Workforce Australia – Local Jobs and the Eden Chamber of Commerce to develop a tourism and hospitality short course to encourage you toreskill or upskill to help local businesses with the labour shortages in the region.
Gain knowledge and skills you need to work in the hospitality industry. Local businesses in hospitality, entertainment and tourism are seeking skilled, certified and motivated workers. Café restaurants, clubs,hotels, parks, recreational facilities (just to name a few) offer both part-time casual jobs and permanent roles with solid career pathways.
WHO CAN ENROL?Anyone who wants to work within the many roles available in hospitality. Skills NSW provides fee free training courses to help you get skills you need to find a new role. From 1 July 2022 the government increased the pension income free area to $190 a fortnight for a single and $336 for couples combined. This means a single pensioner over Age Pension age with no other private income could earn up to $490 a fortnight from work and still receive the maximum rate of pension. Given these changes, if you are retired and would like to top up your earnings, consider gaining some new skills and help out your local business community.With an anticipated 60 cruise ships coming into Eden in the next twelve months, local businesses will need additional labour to work in their cafes, restaurants, hotels and on tours.Smart and Skilled program eligibility applies. For information on the NSW Smart and Skilled program, visit www.smartandskilled.nsw.gov.au or call 1300 772 104.
COURSE DURATIONClasses run for a total of 4 consecutive days to complete this skill set.
SUBJECT UNITSSITXFSA001 Use hygienic practices for food safetySITHFAB005 Prepare and serve expresso coffeeSITHF002 (RSA) Responsible service of alcoholUpon course completion, students receive a Statement of Attainment and RSA Certification.
VENUEEden RSL Memorial Hall84A Bass Street, Eden
FACILITATORSThe Short Course will be presented by the National College of Vocational Education’s expert Trainers who have extensive industry and education experience to provide direct hands-on support every step of the way.
DELIVERY METHODFace-to-face classroom sessions.

For more information download the program flyer and enrolment form
Completed enrolment forms are to be returned to enrolment@ncve.edu.au

CoE Mentor Program | info webinar
2023-04-05 10:00 - 11:00 UTC | Online
About the webinar
To give you more information on what is involved in being a mentee or mentor in the upcoming Mentor Program, the Centre of Excellence is conducting a webinar at 10am on Wednesday, 5 April 2023.
This interactive session will provide an overview of mentoring and of the Centre of Excellence Mentor Program. During the webinar, we will explain the application process and eligibility criteria, how we will match you and how the program works, and answer questions you might have either before or after you apply. You will leave with a clear understanding of what’s expected of you as a Mentee or Mentor, and – most importantly – what you can gain by participating.

About the Mentor Program
The South Coast Centre of Excellence Mentor Program aims to assist workers in the tourism and hospitality industry in the Shoalhaven, Eurobodalla and Bega Valley local government areas by matching them with industry leaders who will provide coaching, support, advice, motivation, and exposure. These mentors will serve as a sounding board and role model, provide exposure to the wider industry beyond the mentee’s placement and expand the mentees’ professional networks.
The program will match anyone who is seeking guidance and support with a more experienced operator in the business, tourism and hospitality who are willing to commit time and energy to the professional development of future industry leaders.
The mentor may help the mentee achieve or work toward career goals, introduce the mentee to new ways of thinking, challenge a mentee’s limiting assumptions, share valuable life lessons, and much more.

Important Links

Download the Mentor Program Flyer
Register for the information session on Wednesday 5 April, at 10am
Register to be a mentee or mentor of the program

Eurobodalla Local Knowledge Famil - Attractions & Experiences
2023-04-04
The Centre of Excellence famil program continues in 2023 designed to showcase the exceptional and diverse range of tourism and hospitality products and services available to visitors in Eurobodalla.
The aim of the famil program is to increase the knowledge of local tourism and hospitality customer facing workers on the local visitor offerings so that they can recommend with confidence what is on offer in their own backyard for visitors to experience adding value to their stay and supporting local tourism products and services.
About the Eurobodalla Local Attractions and Experiences Famil
An action-packed day awaits you on a famil that takes in some of the leading attractions and experiences in Eurobodalla along with some new businesses. Attendees will depart from Moruya and head south to be transferred to Montague Island for a tour of the island with National Parks before a working lunch. The afternoon promises to be exciting as the famil takes in adventure tourism specialists, Region X plus an inspection of Ocean Jet at Batemans Bay before an update from the team at Mogo Wildlife Park.
Who is eligible to apply
To attend the Eurobodalla Local Produce Famil – applicants must currently be working in a customer service role within the tourism or hospitality industry.
What is included
The famil includes:
• Coach transport departing from and returning to Moruya
• Water transfer to Montague Island and a guided tour on the island by National Parks
• Entry into all venues and experiences
• Industry briefing from Narooma Oyster Festival
• A light lunch will be provided
Each application will be considered on receipt for suitability to participate in the famil. Seats on this famil will be limited, please ensure that you express your interest via the link below by Monday 27th March 2023. Multiple bookings from individual businesses will be considered, subject to availability.
Download the event flyer here.
APPLY HERE

Bega Valley Local Knowledge Famil - Attractions & Experiences
2023-03-29 08:00 - 17:00 UTC
The Centre of Excellence famil program continues in 2023 designed to showcase the exceptional and diverse range of tourism and hospitality products and services available to visitors in the Bega Valley.The aim of the famil program is to increase the knowledge of local tourism and hospitality customer facing workers on the local visitor offerings so that they can recommend with confidence what is on offer in their own backyard for visitors to experience adding value to their stay and supporting local tourism products and services.
About the Bega Valley Local Attractions and Experiences FamilThis full day famil will start in Merimbula and take in a number of attractions and experiences including a wildlife sanctuary, oyster cruise, kayaking and fishing options and much more including a very special opportunity for attendees to get a sneak peak at the new South East Centre for Contemporary Art.
Who is eligible to applyTo attend the Bega Valley Local Produce Famil – applicants must currently be working in a customer service role within the tourism or hospitality industry.
What is includedThe famil includes:

Coach transport departing from and returning to Merimbula
Entry into all venues and experiences
A light lunch will be provided

Each application will be considered on receipt for suitability to participate in the famil. Seats on this famil will be limited, please ensure that you express your interest via the link below by Monday 20th March 2023. Multiple bookings from individual businesses will be considered, subject to availability.

Download the event flyer here.
APPLY HERE

ECO Think | Destination Forum
2023-03-28 08:00 - 2023-03-30 17:00 UTC
Ecotourism Australia (EA) is hosting its second annual ECO Think | Destination Forum on 28-30 March 2023. The ECO Think | Destination Forum creates a place for destination representatives to connect, share knowledge, learn from one another and be inspired to create sustainable change in their destinations. The forum will host a variety of representatives from ECO and Sustainable Tourism Destinations, representatives from state and regional tourism organisations, Ecotourism Australia members and other sustainability and destination management experts.

Social Media for Tourism and Hospitality - Shoalhaven
2023-03-23 14:30 - 19:30 UTC
The South Coast Centre of Excellence invites business operators to attend a presentation on social media. Social media has become a ubiquitous part of modern society and has fundamentally changed the way we communicate, consume information and share content. Founder and Director of multi award-winning marketing and creative agency, Milestone Creative Australia joins us to unpack Social Media in two unique sessions: Fundamentals of Social Media and an advanced Deep Dive into Strategy, Data and Analytics. Whether you are new to social media or a seasoned social media user, these presentations will provide you a solid understanding of social media and how it can help enhance and grow your business.

Our Presenter
The Workshop will be led by Alana Hay, Founder and Director of Milestone Creative Australia – a multi award-winning marketing, digital, social and creative Agency dedicated to the event, tourism and arts sectors. Alana is an experienced marketing professional with 20+ years’ experience in events, hospitality, venues and tourism who will share real-world experiences, insights and reports.
For further information, download the Social Media for Tourism and Hospitality Flyer.
REGISTER HERE

Destination Australia 2023
2023-03-16 08:00 - 17:00 UTC | ICC Sydney, NSW
Tourism Australia will host Destination Australia 2023 at the International Convention Centre (ICC) Sydney on Thursday 16 March. The event, themed ‘Come and Say G’day’, will look to celebrate the opportunities for the future of Australian tourism and will be followed by a networking event.
Event registrations are now open. Register here

Social Media for Tourism and Hospitality - Eurobodalla
2023-03-15 14:00 - 19:30 UTC
The South Coast Centre of Excellence, with the support from the Eurobodalla Shire Council, invites business operators to attend a presentation on social media. Social media has become a ubiquitous part of modern society and has fundamentally changed the way we communicate, consume information and share content. Founder and Director of multi award-winning marketing and creative agency, Milestone Creative Australia joins us to unpack Social Media in two unique sessions: Fundamentals of Social Media and an advanced Deep Dive into Strategy, Data and Analytics. Whether you are new to social media or a seasoned social media user, these presentations will provide you a solid understanding of social media and how it can help enhance and grow your business.
Our Presenter
The Workshop will be led by Alana Hay, Founder and Director of Milestone Creative Australia – a multi award-winning marketing, digital, social and creative Agency dedicated to the event, tourism and arts sectors. Alana is an experienced marketing professional with 20+ years’ experience in events, hospitality, venues and tourism who will share real-world experiences, insights and reports.
For further information, download the Social Media for Tourism and Hospitality Flyer.
REGISTER HERE
