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DTSTART;TZID=UTC:20260610T130000
DTEND;TZID=UTC:20260610T140000
DTSTAMP:20260410T230512
CREATED:20260123T091657Z
LAST-MODIFIED:20260316T035259Z
UID:9004111223452560-1781096400-1781100000@dnsss.com.au
SUMMARY:Data in Tourism - Finding\, Understanding & Using Insights
DESCRIPTION:The DSSS Visitor Economy Insights Webinar Series is a monthly program designed to share timely insights\, data\, learnings and best-practice guidance to support tourism operators\, destination stakeholders and partners across the Destination Sydney Surrounds South region. \nEach session focuses on a different theme relevant to the visitor economy\, including industry insights\, data and research\, market trends\, social impact\, capability building and emerging opportunities. Topics and speakers vary each month and are tailored to current priorities\, seasonal considerations and industry needs. \nThese webinars are practical and informative\, providing attendees with access to current visitor economy insights and data\, learnings from industry\, government and regional partners\, guidance on how to apply insights to business and destination planning and opportunities to stay connected with regional and state-level initiatives. \nWebinars are typically scheduled for the second Wednesday of each month from 1.00–2.00pm. Please note that in some months\, session dates may be adjusted to accommodate public holidays\, peak periods or scheduling conflicts. \nFurther details\, including confirmed topics\, speakers and registration information\, will be shared closer to each session. \nPlease note this webinar will be recorded and made available as an on-demand resource via the Destination Sydney Surrounds South website. For further information\, please contact us at info@dnsss.com.au or visit https://dnsss.com.au/news-events.
URL:https://dnsss.com.au/event/visitor-economy-insights-topic-to-be-announced/
LOCATION:Online
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2026/01/0044-DSSSVisitorEconomySymposium-Fullcollection.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260527T083000
DTEND;TZID=Australia/Melbourne:20260527T163000
DTSTAMP:20260410T230512
CREATED:20260402T031840Z
LAST-MODIFIED:20260402T031840Z
UID:9004111223452624-1779870600-1779899400@dnsss.com.au
SUMMARY:DSSS Visitor Economy Symposium 2026
DESCRIPTION:Destination Sydney Surrounds South is excited to be hosting the Visitor Economy Symposium again in 2026! \n\n\n\n\nOur Visitor Economy Symposium is back\, and this year\, we’ve raised the bar. \nAs our industry works to deliver the ambitions of the NSW Visitor Economy Strategy 2035\, one thing is clear: success depends on how effectively we share knowledge\, build capability\, and work together. This year’s Symposium is designed to do exactly that: bringing practical insights\, real-world examples\, and genuine collaboration into one room\, for one powerful day. \nBy coming together to learn\, connect\, and share ideas\, we’ll help ensure our region is well placed to grow a strong\, sustainable\, and competitive visitor economy. This is strategy becoming action. \nYes\, there’s a ticket price this year\, and here’s why it’s worth it: \nWe’ve invested in building the best program we’ve ever delivered\, designed to provide practical insights\, meaningful connections\, and real opportunities for your business and we know you’ll agree. \nFor $30 per person\, you’ll get: \n\nA highly regarded industry expert as MC – Felicia Mariani\, a proven facilitator who deeply understands the visitor economy.\nInspiration from one of Australia’s most successful tourism operators – Rob Pennicott\, Pennicott Wilderness Journeys will share how he took his business to the global stage\, and the practical lessons that helped him get there.\nHear from Karen Jones\, CEO DNSW on the progress and priorities of the Visitor Economy Strategy 2035.\nHow to get the most out of your Destination Network – Shannan Perry-Hall\, GM DSSS will share ways to collaborate and leverage upcoming initiatives.\nA practical panel on telling your story – led by Coralie McCarthy\, CEO Business Illawarra with industry and media experts\, delivered in partnership with Business Illawarra.\nA practical session with Despina Karatzias\, Institute of Excellence on how collaborating with complementary businesses can grow revenue and create stronger visitor experiences\, without discounting.\nExpert-led breakout sessions to choose from\, focused on the issues that matter most to your business.\nA full day of networking with industry peers\, leaders\, and potential collaborators over great food in a fantastic location.\n\nBringing a colleague? Register two or more\, and everyone pays just $20 per person. Use code ‘BRINGAFRIEND‘ at checkout. \nMore details and full program coming soon!
URL:https://dnsss.com.au/event/dsss-visitor-economy-symposium-2026/
LOCATION:The Pavilion Kiama\, 2 Bong Bong Street\, Kiama\, NSW\, 2533\, Australia
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/png:https://dnsss.com.au/wp-content/uploads/2026/04/DSSS-2026-Symposium-Banner-1-no-text.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260513T130000
DTEND;TZID=UTC:20260513T140000
DTSTAMP:20260410T230512
CREATED:20260123T091335Z
LAST-MODIFIED:20260316T035152Z
UID:9004111223452556-1778677200-1778680800@dnsss.com.au
SUMMARY:Making Accessibility Visible: Access Statements and ATDW Accessibility Features | DSSS Visitor Economy Insights Webinar Series | May 2026
DESCRIPTION:Topic: Making Accessibility Visible: Access Statements and ATDW Accessibility Features\nWednesday 13th May 2026  |  Time 1.00-2.00pm \nFollowing strong interest from industry during the recent Beyond the Ramp Accessible Tourism Workshops\, this practical webinar will explore how tourism businesses can better communicate accessibility information online. \nHosted by Melissa James from Inclusive Tourism (with ATDW pending confirmation)\, this short and practical session will focus on two key tools that help visitors with access needs confidently plan their trip: \n\nCreating clear and useful Access Statements for your website\nUnderstanding and using ATDW Accessibility Attributes to improve how your product appears across distribution platforms\n\nMany destinations unintentionally exclude visitors not because their experience is inaccessible\, but because the information travellers need simply isn’t available. \nThis session will walk through the key elements of a strong access statement\, how accessibility information influences travel planning\, and how operators can ensure their information is visible across the Australian Tourism Data Warehouse (ATDW) and connected distribution channels. \nThe webinar will provide practical tips and examples so operators can quickly improve the way accessibility information is communicated online. \n– \nPart of the DSSS Visitor Economy Insights Webinar Series | May 2026 \nThe DSSS Visitor Economy Insights Webinar Series is a monthly program designed to share timely insights\, data\, learnings and best-practice guidance to support tourism operators\, destination stakeholders and partners across the Destination Sydney Surrounds South region. \nEach session focuses on a different theme relevant to the visitor economy\, including industry insights\, data and research\, market trends\, social impact\, capability building and emerging opportunities. Topics and speakers vary each month and are tailored to current priorities\, seasonal considerations and industry needs. \nThese webinars are practical and informative\, providing attendees with access to current visitor economy insights and data\, learnings from industry\, government and regional partners\, guidance on how to apply insights to business and destination planning and opportunities to stay connected with regional and state-level initiatives. \nWebinars are typically scheduled for the second Wednesday of each month from 1.00–2.00pm. Please note that in some months\, session dates may be adjusted to accommodate public holidays\, peak periods or scheduling conflicts. \nFurther details\, including confirmed topics\, speakers and registration information\, will be shared closer to each session. \nPlease note this webinar will be recorded and made available as an on-demand resource via the Destination Sydney Surrounds South website. For further information\, please contact us at info@dnsss.com.au or visit www.dnsss.com.au/news-events.
URL:https://dnsss.com.au/event/data-in-tourism-finding-understanding-using-insights/
LOCATION:Online
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2026/01/0044-DSSSVisitorEconomySymposium-Fullcollection.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260415T130000
DTEND;TZID=UTC:20260415T140000
DTSTAMP:20260410T230512
CREATED:20260123T091206Z
LAST-MODIFIED:20260316T033425Z
UID:9004111223452554-1776258000-1776261600@dnsss.com.au
SUMMARY:The State of Business | DSSS Visitor Economy Insights Webinar Series | April 2026
DESCRIPTION:Part of the DSSS Visitor Economy Insights Webinar Series | April 2026 \nJoin Coralie McCarthy\, Director of Business Illawarra\, for an insightful session unpacking the latest results from Business NSW’s Business Conditions Survey and what the findings mean for businesses across the region. \nThis webinar will explore key economic trends\, emerging challenges\, and opportunities impacting local industries\, with a particular lens on how broader business conditions are influencing the visitor economy across the Illawarra\, Shoalhaven and Southern Highlands. \nAttendees will gain a clearer understanding of the current business landscape\, including insights into industry confidence\, workforce pressures\, economic outlook and regional performance indicators. \nThe session will also include a short update on Business Illawarra’s current initiatives\, advocacy priorities and upcoming projects\, followed by an open Q&A where participants can ask questions and explore the data further. \nAbout Business Illawarra \nBusiness Illawarra is the region’s peak business advocacy organisation\, representing and supporting businesses across the Illawarra and surrounding areas. \nAs part of the Business NSW network\, Business Illawarra works closely with industry\, government and community partners to advocate for policies and initiatives that support economic growth\, investment and employment across the region. \nThrough research\, data insights\, industry engagement and policy advocacy\, Business Illawarra provides a strong voice for local businesses while delivering programs\, events and networking opportunities that help businesses connect\, grow and navigate changing economic conditions. \n– \nThe Destination Sydney Surrounds South Visitor Economy Insights Webinar Series is a monthly program designed to share timely insights\, data\, learnings and best-practice guidance to support tourism operators\, destination stakeholders and partners across the Destination Sydney Surrounds South region.\n\nEach session focuses on a different theme relevant to the visitor economy\, including industry insights\, data and research\, market trends\, social impact\, capability building and emerging opportunities. Topics and speakers vary each month and are tailored to current priorities\, seasonal considerations and industry needs.\n\nThese webinars are practical and informative\, providing attendees with access to current visitor economy insights and data\, learnings from industry\, government and regional partners\, guidance on how to apply insights to business and destination planning and opportunities to stay connected with regional and state-level initiatives.\n\nWebinars are typically scheduled for the second Wednesday of each month from 1.00pm – 2.00pm. Please note that in some months\, session dates may be adjusted to accommodate public holidays\, peak periods or scheduling conflicts.\n\nFurther details\, including confirmed topics\, speakers and registration information\, will be shared closer to each session.\n\nPlease note this webinar will be recorded and made available as an on-demand resource via the Destination Sydney Surrounds South website. For further information\, please contact us at info@dnsss.com.au or visit www.dnsss.com.au/news-events.\nWed\, 15 Apr 2026 13:00 – 14:00 (UTC+10:00) Canberra\, Melbourne\, Sydney\n\nWe look forward to having you attend the event!
URL:https://dnsss.com.au/event/social-impact-in-tourism-insights-case-studies-learnings/
LOCATION:Online
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2026/01/0044-DSSSVisitorEconomySymposium-Fullcollection.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260312T090000
DTEND;TZID=UTC:20260312T130000
DTSTAMP:20260410T230512
CREATED:20260123T092419Z
LAST-MODIFIED:20260123T092419Z
UID:9004111223452568-1773306000-1773320400@dnsss.com.au
SUMMARY:Beyond the Ramp: Practical Accessibility for Every Visitor - Bowral
DESCRIPTION:Inclusive tourism is no longer a “nice to have”\, it’s a growth opportunity\, a service standard\, and an expectation from today’s travellers. \n\nMore than 70 million trips in Australia each year are taken by travellers with accessible needs and their companions\, around 1 in 5 trips nationwide. In 2024 alone\, these travellers contributed $29.2 billion in tourism spend\, making accessibility one of the most significant and growing opportunities for tourism and hospitality businesses. \nBeyond the Ramp: Practical Accessibility for Every Visitor is a hands-on\, interactive workshop designed to help tourism and hospitality businesses understand accessibility in a broader\, more practical way. Rather than focusing on compliance or specialised infrastructure\, this workshop explores how small\, thoughtful changes across the visitor journey can significantly improve comfort\, ease\, and usability for a wide range of visitors\, while also strengthening your business. \nGrounded in Universal Design principles\, the session demonstrates how accessible practice benefits everyone: older travellers\, families with prams\, people with temporary injuries\, neurodiverse visitors\, and those navigating situational limitations… not just people with permanent disability. \nThis workshop goes well beyond what happens when a visitor arrives at your business. We’ll explore how people with access needs find\, assess\, choose and experience tourism products\, and what that means for your marketing\, online presence\, storytelling\, service delivery and staff confidence. \nDesigned specifically for real-world tourism and hospitality environments\, the session is practical\, engaging and supportive. Through examples\, group activities\, guided reflection\, and local case studies\, participants will leave with a clear understanding of accessibility as good customer experience and smart business practice\, along with a personalised action plan they can start implementing immediately. \nWhat Participants will learn \nParticipants will gain practical insight into: \n\nHow accessibility extends far beyond disability and supports a wide range of visitor needs\nThe core principles of Universal Design and how they apply in everyday business settings\nWhere common barriers occur across the full visitor journey- from online discovery and booking through to arrival\, movement\, facilities\, and staff interactions\nPractical\, low-cost improvements that can be implemented immediately\nHow to communicate accessibility information clearly\, honestly\, and confidently across websites\, listings\, imagery\, and language\nHow to identify opportunities within their own business to create more welcoming\, user-friendly experiences\nHow small changes can significantly improve customer satisfaction\, repeat visitation\, and word-of-mouth\nWhy accessibility is not just inclusion…it’s good business\n\nWhat we’ll cover: \nUnderstanding different types of disability and access needs; the full customer journey from discovery and booking through to arrival and experience; what inclusive travellers look for in your website\, listings\, imagery and language; how to position and market your business with confidence and clarity; real-life case studies and practical examples; role play and group discussion; and practical exercises to help you refine your story and identify improvements. This is a practical\, interactive workshop\, not a lecture. \nWhat Participants will recieve \n\nPre-workshop self-assessment\nAccessibility “Quick Wins” checklist\nVisitor journey mapping template\nPersonalised action plan tailored to their business\n\nWhat’s different about this workshop? \nThis workshop is strongly focused on real-world application rather than theory and is designed specifically for tourism and hospitality businesses. It combines practical customer journey\, marketing and storytelling exercises with honest conversations about what businesses can and can’t offer\, and how to communicate this clearly and confidently to visitors. Delivered in a supportive\, peer-based environment\, the session recognises that businesses are at different stages of their accessibility journey. Participants will leave with clarity on small\, achievable changes they can implement immediately\, as well as a clear understanding of longer-term opportunities to work towards over time. \nPre-workshop commitment (important) \nTo get the most out of the session\, all participants are required to complete pre-workshop material. This includes short pre-reading content and a simple self-assessment to understand where you currently sit on your inclusion journey. These materials will be emailed to you ahead of the workshop with clear instructions and completion is required prior to attending the workshop. \nPost-workshop follow-up \nAll participants will be invited to a facilitated online follow-up session that will run for 90 minutes in early May\, bringing the group back together to share progress and challenges\, ask follow-up questions\, and continue learning and accountability. Details will be provided after workshop registration and attendance. \nWho should attend? \nThis workshop is ideal for accommodation providers\, visitor experiences and attractions\, food and beverage businesses and cellar doors\, tour operators\, event and venue managers\, and destination and tourism staff. You don’t need to be “accessibility ready”\, but you do need to be open to change. \nPresented by Melissa James from Inclusive Tourism\, bringing extensive experience in accessible tourism with practical insight\, real examples and an engaging facilitation style focused on action and outcomes. \nWorkshop locations & dates: \nThis workshop will be delivered in three locations: Illawarra\, Shoalhaven and the Southern Highlands . Duration is four (4) hours. \n\nTuesday 10th March | Shellharbour | 1.00pm – 5.00pm | Registration link\nWednesday 11th March | Nowra | 10.00am – 2.00pm | Registration Link\nThursday 12th March | Bowral | 9.00am – 1.00pm | Registration Link\n\nWorkshop registrations will close on Thursday 5 March at 6.00pm to allow sufficient time for all participants to receive and complete the required pre-work prior to the workshop. \nIn addition to the DSSS pre-work\, participants are encouraged to access the Destination NSW Accessibility and Inclusion resources as optional\, self-paced learning. These materials sit outside the workshop program but are highly complementary and can be worked through at your own pace\, before or after the workshop\, and revisited as needed. Recommended Destination NSW resources include The Welcome Framework (Austrade)\, Quick tips for creating accessible and inclusive experiences and On-demand webinar series\, covering: \n\nDisability inclusion in the visitor economy\nInclusive customer service\nCreating accessible digital content\nInclusive marketing and communications\n\nThese resources provide broader context and ongoing professional development\, while the in-person workshop remains focused on practical application\, discussion\, local case studies and hands-on exercises tailored to your business. \nImage credit: Shellharbour City Council
URL:https://dnsss.com.au/event/beyond-the-ramp-practical-accessibility-for-every-visitor-bowral/
LOCATION:Bowral – TBC
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/webp:https://dnsss.com.au/wp-content/uploads/2026/01/image.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260311T130000
DTEND;TZID=UTC:20260311T140000
DTSTAMP:20260410T230512
CREATED:20260123T091010Z
LAST-MODIFIED:20260123T091518Z
UID:9004111223452552-1773234000-1773237600@dnsss.com.au
SUMMARY:Business Events Market Insights & Trade Activity
DESCRIPTION:The Business Events sector continues to be a critical driver of high-yield visitation across the DSSS region. In this March edition of the DSSS Visitor Economy Insights Webinar Series\, we turn the spotlight on recent national and international trade activity and what it means for our destinations and operators. \nThis session will unpack key insights\, trends and opportunities emerging from AIME 2026 (Asia Pacific Incentives and Meetings Event)\, the region’s largest and longest-running business events trade exhibition\, as well as learnings from PCOA2025\, where Australian destinations and suppliers connected with professional conference organisers in New Zealand. \nHosted by DSSS\, with guest speakers from Destination NSW\, Destination Southern Highlands\, Destination Wollongong and operators who actively represented their businesses at these events\, this webinar will provide a first-hand view of how our region is being positioned\, what buyers are seeking\, what are the current trends and where future demand is heading. \nThis session is designed to help accommodation providers\, venues\, experience operators and destination stakeholders better understand the business events pipeline\, identify realistic opportunities and align their product and marketing to future demand.
URL:https://dnsss.com.au/event/business-events-market-insights-trade-activity/
LOCATION:Online
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2026/01/0044-DSSSVisitorEconomySymposium-Fullcollection.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260311T100000
DTEND;TZID=UTC:20260311T140000
DTSTAMP:20260410T230512
CREATED:20260123T092234Z
LAST-MODIFIED:20260123T092234Z
UID:9004111223452566-1773223200-1773237600@dnsss.com.au
SUMMARY:Beyond the Ramp: Practical Accessibility for Every Visitor - Nowra
DESCRIPTION:Inclusive tourism is no longer a “nice to have”\, it’s a growth opportunity\, a service standard\, and an expectation from today’s travellers. \n\nMore than 70 million trips in Australia each year are taken by travellers with accessible needs and their companions\, around 1 in 5 trips nationwide. In 2024 alone\, these travellers contributed $29.2 billion in tourism spend\, making accessibility one of the most significant and growing opportunities for tourism and hospitality businesses. \nBeyond the Ramp: Practical Accessibility for Every Visitor is a hands-on\, interactive workshop designed to help tourism and hospitality businesses understand accessibility in a broader\, more practical way. Rather than focusing on compliance or specialised infrastructure\, this workshop explores how small\, thoughtful changes across the visitor journey can significantly improve comfort\, ease\, and usability for a wide range of visitors\, while also strengthening your business. \nGrounded in Universal Design principles\, the session demonstrates how accessible practice benefits everyone: older travellers\, families with prams\, people with temporary injuries\, neurodiverse visitors\, and those navigating situational limitations… not just people with permanent disability. \nThis workshop goes well beyond what happens when a visitor arrives at your business. We’ll explore how people with access needs find\, assess\, choose and experience tourism products\, and what that means for your marketing\, online presence\, storytelling\, service delivery and staff confidence. \nDesigned specifically for real-world tourism and hospitality environments\, the session is practical\, engaging and supportive. Through examples\, group activities\, guided reflection\, and local case studies\, participants will leave with a clear understanding of accessibility as good customer experience and smart business practice\, along with a personalised action plan they can start implementing immediately. \nWhat Participants will learn \nParticipants will gain practical insight into: \n\nHow accessibility extends far beyond disability and supports a wide range of visitor needs\nThe core principles of Universal Design and how they apply in everyday business settings\nWhere common barriers occur across the full visitor journey- from online discovery and booking through to arrival\, movement\, facilities\, and staff interactions\nPractical\, low-cost improvements that can be implemented immediately\nHow to communicate accessibility information clearly\, honestly\, and confidently across websites\, listings\, imagery\, and language\nHow to identify opportunities within their own business to create more welcoming\, user-friendly experiences\nHow small changes can significantly improve customer satisfaction\, repeat visitation\, and word-of-mouth\nWhy accessibility is not just inclusion…it’s good business\n\nWhat we’ll cover: \nUnderstanding different types of disability and access needs; the full customer journey from discovery and booking through to arrival and experience; what inclusive travellers look for in your website\, listings\, imagery and language; how to position and market your business with confidence and clarity; real-life case studies and practical examples; role play and group discussion; and practical exercises to help you refine your story and identify improvements. This is a practical\, interactive workshop\, not a lecture. \nWhat Participants will recieve \n\nPre-workshop self-assessment\nAccessibility “Quick Wins” checklist\nVisitor journey mapping template\nPersonalised action plan tailored to their business\n\nWhat’s different about this workshop? \nThis workshop is strongly focused on real-world application rather than theory and is designed specifically for tourism and hospitality businesses. It combines practical customer journey\, marketing and storytelling exercises with honest conversations about what businesses can and can’t offer\, and how to communicate this clearly and confidently to visitors. Delivered in a supportive\, peer-based environment\, the session recognises that businesses are at different stages of their accessibility journey. Participants will leave with clarity on small\, achievable changes they can implement immediately\, as well as a clear understanding of longer-term opportunities to work towards over time. \nPre-workshop commitment (important) \nTo get the most out of the session\, all participants are required to complete pre-workshop material. This includes short pre-reading content and a simple self-assessment to understand where you currently sit on your inclusion journey. These materials will be emailed to you ahead of the workshop with clear instructions and completion is required prior to attending the workshop. \nPost-workshop follow-up \nAll participants will be invited to a facilitated online follow-up session that will run for 90 minutes in early May\, bringing the group back together to share progress and challenges\, ask follow-up questions\, and continue learning and accountability. Details will be provided after workshop registration and attendance. \nWho should attend? \nThis workshop is ideal for accommodation providers\, visitor experiences and attractions\, food and beverage businesses and cellar doors\, tour operators\, event and venue managers\, and destination and tourism staff. You don’t need to be “accessibility ready”\, but you do need to be open to change. \nPresented by Melissa James from Inclusive Tourism\, bringing extensive experience in accessible tourism with practical insight\, real examples and an engaging facilitation style focused on action and outcomes. \nWorkshop locations & dates: \nThis workshop will be delivered in three locations: Illawarra\, Shoalhaven and the Southern Highlands . Duration is four (4) hours. \n\nTuesday 10th March | Shellharbour | 1.00pm – 5.00pm | Registration link\nWednesday 11th March | Nowra | 10.00am – 2.00pm | Registration Link\nThursday 12th March | Bowral | 9.00am – 1.00pm | Registration Link\n\nWorkshop registrations will close on Thursday 5 March at 6.00pm to allow sufficient time for all participants to receive and complete the required pre-work prior to the workshop. \nIn addition to the DSSS pre-work\, participants are encouraged to access the Destination NSW Accessibility and Inclusion resources as optional\, self-paced learning. These materials sit outside the workshop program but are highly complementary and can be worked through at your own pace\, before or after the workshop\, and revisited as needed. Recommended Destination NSW resources include The Welcome Framework (Austrade)\, Quick tips for creating accessible and inclusive experiences and On-demand webinar series\, covering: \n\nDisability inclusion in the visitor economy\nInclusive customer service\nCreating accessible digital content\nInclusive marketing and communications\n\nThese resources provide broader context and ongoing professional development\, while the in-person workshop remains focused on practical application\, discussion\, local case studies and hands-on exercises tailored to your business. \nImage credit: Shellharbour City Council
URL:https://dnsss.com.au/event/beyond-the-ramp-practical-accessibility-for-every-visitor-nowra/
LOCATION:Shoalhaven Entertainment Centre\, 42 Bridge Road\, Nowra\, NSW\, 2541
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/webp:https://dnsss.com.au/wp-content/uploads/2026/01/image.webp
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260310T130000
DTEND;TZID=UTC:20260310T170000
DTSTAMP:20260410T230512
CREATED:20260123T091957Z
LAST-MODIFIED:20260123T092523Z
UID:9004111223452562-1773147600-1773162000@dnsss.com.au
SUMMARY:Beyond the Ramp: Practical Accessibility for Every Visitor Workshops - Illawarra
DESCRIPTION:Inclusive tourism is no longer a “nice to have”\, it’s a growth opportunity\, a service standard\, and an expectation from today’s travellers. \n\nMore than 70 million trips in Australia each year are taken by travellers with accessible needs and their companions\, around 1 in 5 trips nationwide. In 2024 alone\, these travellers contributed $29.2 billion in tourism spend\, making accessibility one of the most significant and growing opportunities for tourism and hospitality businesses. \nBeyond the Ramp: Practical Accessibility for Every Visitor is a hands-on\, interactive workshop designed to help tourism and hospitality businesses understand accessibility in a broader\, more practical way. Rather than focusing on compliance or specialised infrastructure\, this workshop explores how small\, thoughtful changes across the visitor journey can significantly improve comfort\, ease\, and usability for a wide range of visitors\, while also strengthening your business. \nGrounded in Universal Design principles\, the session demonstrates how accessible practice benefits everyone: older travellers\, families with prams\, people with temporary injuries\, neurodiverse visitors\, and those navigating situational limitations… not just people with permanent disability. \nThis workshop goes well beyond what happens when a visitor arrives at your business. We’ll explore how people with access needs find\, assess\, choose and experience tourism products\, and what that means for your marketing\, online presence\, storytelling\, service delivery and staff confidence. \nDesigned specifically for real-world tourism and hospitality environments\, the session is practical\, engaging and supportive. Through examples\, group activities\, guided reflection\, and local case studies\, participants will leave with a clear understanding of accessibility as good customer experience and smart business practice\, along with a personalised action plan they can start implementing immediately. \nWhat Participants will learn \nParticipants will gain practical insight into: \n\nHow accessibility extends far beyond disability and supports a wide range of visitor needs\nThe core principles of Universal Design and how they apply in everyday business settings\nWhere common barriers occur across the full visitor journey- from online discovery and booking through to arrival\, movement\, facilities\, and staff interactions\nPractical\, low-cost improvements that can be implemented immediately\nHow to communicate accessibility information clearly\, honestly\, and confidently across websites\, listings\, imagery\, and language\nHow to identify opportunities within their own business to create more welcoming\, user-friendly experiences\nHow small changes can significantly improve customer satisfaction\, repeat visitation\, and word-of-mouth\nWhy accessibility is not just inclusion…it’s good business\n\nWhat we’ll cover: \nUnderstanding different types of disability and access needs; the full customer journey from discovery and booking through to arrival and experience; what inclusive travellers look for in your website\, listings\, imagery and language; how to position and market your business with confidence and clarity; real-life case studies and practical examples; role play and group discussion; and practical exercises to help you refine your story and identify improvements. This is a practical\, interactive workshop\, not a lecture. \nWhat Participants will recieve \n\nPre-workshop self-assessment\nAccessibility “Quick Wins” checklist\nVisitor journey mapping template\nPersonalised action plan tailored to their business\n\nWhat’s different about this workshop? \nThis workshop is strongly focused on real-world application rather than theory and is designed specifically for tourism and hospitality businesses. It combines practical customer journey\, marketing and storytelling exercises with honest conversations about what businesses can and can’t offer\, and how to communicate this clearly and confidently to visitors. Delivered in a supportive\, peer-based environment\, the session recognises that businesses are at different stages of their accessibility journey. Participants will leave with clarity on small\, achievable changes they can implement immediately\, as well as a clear understanding of longer-term opportunities to work towards over time. \nPre-workshop commitment (important) \nTo get the most out of the session\, all participants are required to complete pre-workshop material. This includes short pre-reading content and a simple self-assessment to understand where you currently sit on your inclusion journey. These materials will be emailed to you ahead of the workshop with clear instructions and completion is required prior to attending the workshop. \nPost-workshop follow-up \nAll participants will be invited to a facilitated online follow-up session that will run for 90 minutes in early May\, bringing the group back together to share progress and challenges\, ask follow-up questions\, and continue learning and accountability. Details will be provided after workshop registration and attendance. \nWho should attend? \nThis workshop is ideal for accommodation providers\, visitor experiences and attractions\, food and beverage businesses and cellar doors\, tour operators\, event and venue managers\, and destination and tourism staff. You don’t need to be “accessibility ready”\, but you do need to be open to change. \nPresented by Melissa James from Inclusive Tourism\, bringing extensive experience in accessible tourism with practical insight\, real examples and an engaging facilitation style focused on action and outcomes. \nWorkshop locations & dates: \nThis workshop will be delivered in three locations: Illawarra\, Shoalhaven and the Southern Highlands . Duration is four (4) hours. \n\nTuesday 10th March | Shellharbour | 1.00pm – 5.00pm | Registration link\nWednesday 11th March | Nowra | 10.00am – 2.00pm | Registration Link\nThursday 12th March | Bowral | 9.00am – 1.00pm | Registration Link\n\nWorkshop registrations will close on Thursday 5 March at 6.00pm to allow sufficient time for all participants to receive and complete the required pre-work prior to the workshop. \nIn addition to the DSSS pre-work\, participants are encouraged to access the Destination NSW Accessibility and Inclusion resources as optional\, self-paced learning. These materials sit outside the workshop program but are highly complementary and can be worked through at your own pace\, before or after the workshop\, and revisited as needed. Recommended Destination NSW resources include The Welcome Framework (Austrade)\, Quick tips for creating accessible and inclusive experiences and On-demand webinar series\, covering: \n\nDisability inclusion in the visitor economy\nInclusive customer service\nCreating accessible digital content\nInclusive marketing and communications\n\nThese resources provide broader context and ongoing professional development\, while the in-person workshop remains focused on practical application\, discussion\, local case studies and hands-on exercises tailored to your business. \nImage credit: Shellharbour City Council
URL:https://dnsss.com.au/event/beyond-the-ramp-practical-accessibility-for-every-visitor-workshops-shellharbour/
LOCATION:Shellharbour – TBC
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260219T100000
DTEND;TZID=UTC:20260219T110000
DTSTAMP:20260410T230512
CREATED:20260123T093617Z
LAST-MODIFIED:20260123T093617Z
UID:9004111223452578-1771495200-1771498800@dnsss.com.au
SUMMARY:Email Marketing for Repeat Bookings 
DESCRIPTION:Destination NSW\, in partnership with Tourism Tribe\, is hosting a second series of practical\, industry-focused webinars to help tourism businesses navigate marketing and digital trends in the AI era. Each session runs for one hour and will cover a key topic to help you stay visible\, competitive\, and efficient. \nUnderstand why email remains one of the highest converting channels in tourism and how to turn your database into repeat bookings.
URL:https://dnsss.com.au/event/email-marketing-for-repeat-bookings/
LOCATION:NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260217T100000
DTEND;TZID=UTC:20260217T110000
DTSTAMP:20260410T230512
CREATED:20260123T093510Z
LAST-MODIFIED:20260123T093510Z
UID:9004111223452576-1771322400-1771326000@dnsss.com.au
SUMMARY:Search Visibility in the AI Era
DESCRIPTION:Destination NSW\, in partnership with Tourism Tribe\, is hosting a second series of practical\, industry-focused webinars to help tourism businesses navigate marketing and digital trends in the AI era. Each session runs for one hour and will cover a key topic to help you stay visible\, competitive\, and efficient. \nFind out how AI is changing search and what you need to optimise now across your website and Google Business Profile.
URL:https://dnsss.com.au/event/search-visibility-in-the-ai-era/
LOCATION:Online
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260212T100000
DTEND;TZID=UTC:20260212T120000
DTSTAMP:20260410T230512
CREATED:20260123T093334Z
LAST-MODIFIED:20260123T093334Z
UID:9004111223452574-1770890400-1770897600@dnsss.com.au
SUMMARY:Video Marketing
DESCRIPTION:Destination NSW\, in partnership with Tourism Tribe\, is hosting a second series of practical\, industry-focused webinars to help tourism businesses navigate marketing and digital trends in the AI era. Each session runs for one hour and will cover a key topic to help you stay visible\, competitive\, and efficient. \nDiscover the benefits of content repurposing\, video marketing channels\, and practical video production and editing techniques.
URL:https://dnsss.com.au/event/video-marketing/
LOCATION:Online
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260211T130000
DTEND;TZID=UTC:20260211T140000
DTSTAMP:20260410T230512
CREATED:20260123T090825Z
LAST-MODIFIED:20260123T090825Z
UID:9004111223452549-1770814800-1770818400@dnsss.com.au
SUMMARY:DSSS Region Summer Market Insights
DESCRIPTION:DSSS Visitor Economy insights webinar series with Booking.com\, as they share key insights from the summer period across the DSSS footprint.\n\n\n\nWe’re excited to launch a new monthly webinar series in 2026\, designed to give our industry direct access to insights shaping our region and key visitor markets. \nHeld on the second Wednesday of every month\, each one-hour session will feature a leading industry stakeholder sharing real world data and market intelligence\, including demand and supply trends\, visitor behaviour\, distribution insights and trade activity across the DSSS footprint. These sessions are practical\, insight-led and focused on helping businesses plan ahead and stay competitive.
URL:https://dnsss.com.au/event/dsss-region-summer-market-insights/
LOCATION:Online
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2026/01/0044-DSSSVisitorEconomySymposium-Fullcollection.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260210T100000
DTEND;TZID=UTC:20260210T110000
DTSTAMP:20260410T230512
CREATED:20260123T093152Z
LAST-MODIFIED:20260123T093152Z
UID:9004111223452572-1770717600-1770721200@dnsss.com.au
SUMMARY:Social Media in the Age of AI
DESCRIPTION:Destination NSW\, in partnership with Tourism Tribe\, is hosting a second series of practical\, industry-focused webinars to help tourism businesses navigate marketing and digital trends in the AI era. Each session runs for one hour and will cover a key topic to help you stay visible\, competitive\, and efficient. \nLearn how to update your social media strategy in the AI environment and optimise your return on effort and investment.
URL:https://dnsss.com.au/event/social-media-in-the-age-of-ai/
LOCATION:Online
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251211T123000
DTEND;TZID=UTC:20251211T153000
DTSTAMP:20260410T230512
CREATED:20250930T011845Z
LAST-MODIFIED:20250930T011949Z
UID:9004111223452464-1765456200-1765467000@dnsss.com.au
SUMMARY:Deep Dive into International
DESCRIPTION:Following the success of our first International Deep Dive earlier this year\, we’re thrilled to bring you the second edition – back by popular demand! This time\, we’ll be gathering at the beautiful Linnaeus Farm in Berry. \nAt both our Visitor Economy Forum in February and the DSSS Symposium earlier this year\, a common theme emerged: operators across the region are seeking clearer pathways and deeper understanding around how to work effectively with international distribution and trade. \nThis practical workshop is designed for tourism operators who are ready (or almost ready) to engage with international markets. It goes beyond the basics\, offering a real-world look at: \n\nWhat it takes to activate your product for international audiences\nHow to plug into the right programs\nWhat trade buyers are looking for right now\n\nYou’ll also learn how to collaborate with fellow operators and package itineraries effectively\, including exploring what platforms can best support this work. \nEvent Schedule:\n12:30pm | Lunch \nArrive and connect over a light lunch with fellow operators and guest speakers. \n1:00pm – 3:00pm | Workshop: Deep Dive into International \nFeaturing expert presentations from industry leaders including: \n\nKristy from Shoalhaven and Tracey from Destination Wollongong on ATE and GPD\nAaron from ATEC (Australian Tourism Export Council)\nPaul from Sydney Melbourne Touring\n\nThis session will explore: \n\nWhat international activation really looks like for trade-ready product\nCase studies from operators successfully working with trade\nWhat trade buyers are currently seeking\nHow to position your business for program inclusion\n\nPlus\, facilitated ‘speed dating’-style table sessions for tailored advice and direct connections. \n3:00pm – 3:30pm | Property Visit & Tour \nTake a guided tour of the Linnaeus Collection Berry facilities\, with the opportunity to see firsthand the unique offerings of this property. \nWhether you’re already working with international buyers or just about to step into this space\, this is your opportunity to refine your approach and build meaningful connections. \nLooking forward to seeing everyone there!
URL:https://dnsss.com.au/event/deep-dive-into-international/
LOCATION:Linnaeus Farm Berry\, 599 Coolangatta Road\, NSW\, 2535\, Australia
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251111T120000
DTEND;TZID=UTC:20251111T160000
DTSTAMP:20260410T230512
CREATED:20250930T011018Z
LAST-MODIFIED:20250930T011442Z
UID:9004111223452457-1762862400-1762876800@dnsss.com.au
SUMMARY:Click. Book. Experience. – Distribution Deep Dive Workshop & Networking
DESCRIPTION:Join us for an interactive workshop + networking session designed to break down the often-confusing world of distribution. Whether you’re a small accommodation provider\, an experienced operator\, or just starting to sell online\, this session will give you the practical tools you need to take action.\n\nWhat You’ll Learn: \n\nWhat “distribution” really means\, explained in plain language\n\n\nHow OTAs (Online Travel Agents) & Channel Managers work (and what they cost)\n\n\nHow to make your product bookable and findable online\n\n\nHow other local businesses are doing it – real case studies\n\n\nWhere to start if you want to reach domestic and international markets\n\nWhat to Expect: \n\n2-hour workshop\, packed with practical tips from Tourism Australia\, Destination NSW and Local operators\n\n\nLive panel discussions with operators\, software providers & OTAs\n\n\nNetworking session with industry suppliers… ask questions face-to-face\n\n\nTakeaway tools and checklists to get started right away\n\nWhy Attend:\nThis is a unique opportunity to hear directly from booking software solutions\, channel managers\, Online Travel Agents (Domestic and international Markets)\, PLUS connect with other local operators who have successfully navigated the process. \nSo we can better support your journey\, when registering\, you’ll be asked: \n\nYour current understanding of distribution (beginner / intermediate / confident)\n\n\nWhat booking software you currently use (if any)\n\n\nWhich OTAs you are working with (if any)\n\n\nWhat topics or suppliers you’d most like to hear from\n\nThe Details: \n\nTime: 12pm – 4pm (includes light working lunch)Workshop kicks off at 1.00pm sharp!\nSpaces are limited to ensure quality discussion\, so register early to secure your spot
URL:https://dnsss.com.au/event/click-book-experience-distribution-deep-dive-workshop-networking/
LOCATION:NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20251021T100000
DTEND;TZID=UTC:20251021T160000
DTSTAMP:20260410T230512
CREATED:20250930T010645Z
LAST-MODIFIED:20250930T011332Z
UID:9004111223452454-1761040800-1761062400@dnsss.com.au
SUMMARY:Destination NSW Inbound Strategy Workshop
DESCRIPTION:The free\, practical Inbound Strategy workshop is designed to provide visitor economy businesses with the necessary steps to develop and sell export-ready products to international visitors via the inbound travel trade. \n\n\nWho is it for? \nThe Inbound Strategy workshop will suit visitor economy businesses\, including accommodation\, tours and activities\, and visitor attractions including wineries\, distilleries\, breweries and farm gates that: \n\nOffer bookable experiences\nHave a presence in the domestic market\, with at least one year of operational experience\nAre currently connected with or considering working with an online travel agent\nAre exploring opportunities in the international market\n\n\n\n\n\nGet insights and tips on:  \n\nUnderstanding international markets\nTailoring visitor experiences\nHow to work with distributors (online travel agents and inbound tour operators) to sell internationally\nBusiness processes\, sales tools and steps to get started\n\n\n\n\n\nWhat is included?  \n\nInsights\, case studies and industry tips\nDiscussion and activities\nNetworking morning tea\, lunch and afternoon tea
URL:https://dnsss.com.au/event/destination-nsw-inbound-strategy-workshop/
LOCATION:Park Proxi Gibraltar Bowral\, 7 Boronia Street\, Bowral\, NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250805T100000
DTEND;TZID=Australia/Melbourne:20250805T110000
DTSTAMP:20260410T230512
CREATED:20250717T170101Z
LAST-MODIFIED:20250717T170101Z
UID:9004111223452373-1754388000-1754391600@dnsss.com.au
SUMMARY:Webinar: Creating unforgettable cruise shore experiences
DESCRIPTION:The cruise industry plays an important role in the NSW visitor economy. Cruise visitors are looking for great cruise shore experiences whether they’re exploring iconic attractions\, discovering natural wonders or immersing themselves in local culture. \nJoin Destination NSW and cruise industry experts to find out how you can create\, enhance and deliver authentic cruise shore experiences and how to attract visitors before and after their cruise. \nThis free webinar will suit all visitor economy businesses\, including tours\, activities\, visitor attractions and accommodation providers that have an interest in the cruise segment\, and want to learn more about how to get involved. \nPhoto credit: Destination NSW
URL:https://dnsss.com.au/event/webinar-creating-unforgettable-cruise-shore-experiences/
LOCATION:Online
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250728T103000
DTEND;TZID=Australia/Melbourne:20250728T113000
DTSTAMP:20260410T230512
CREATED:20250717T165103Z
LAST-MODIFIED:20250717T165622Z
UID:9004111223452368-1753698600-1753702200@dnsss.com.au
SUMMARY:Webinar: Creating nature-based experiences
DESCRIPTION:Nature-based travel is about unforgettable\, sustainable experiences that connect visitors with the natural environment\, whether on land or in the water. By blending adventure with care for the environment\, experience providers can attract a growing market of conscious\, experience-driven visitors. \nJoin Destination NSW and guest speakers from Australia By Nature\, CoastXP and Navigate Expeditions to explore opportunities for NSW visitor attraction\, accommodation and tour and activity providers to craft nature-based experiences. \nPhoto credit: Destination NSW
URL:https://dnsss.com.au/event/webinar-creating-nature-based-experiences/
LOCATION:Online
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250625T103000
DTEND;TZID=Australia/Melbourne:20250625T113000
DTSTAMP:20260410T230512
CREATED:20250527T025811Z
LAST-MODIFIED:20250527T025811Z
UID:9004111223452068-1750847400-1750851000@dnsss.com.au
SUMMARY:Accessible and Inclusive Webinar Series - Inclusive Marketing and Communications
DESCRIPTION:Join Destination NSW for this free webinar series designed to give you practical tools and insights to help make your business more accessible and inclusive. Delivered by Destination NSW in partnership with Get Skilled Access (founded by Paralympian and disability advocate Dylan Alcott AO) as part of the NSW First Program. \nLearn how to: \n\nCreate spaces and experiences that feel welcoming to everyone\nTips for delivering inclusive customer service\nWays to make your digital content and marketing more accessible\nUnderstand how inclusion benefits all your customers\n\nYou’re welcome to join all four webinars or just the sessions that interest you. Each session will run from 10:30am – 11:30am\, including Q&A. \n16 June – Disability Inclusion in the Tourism Industry \n18 June – Inclusive Customer Service \n23 June - Creating Accessible Digital Content \n25 June – Inclusive Marketing and Communications \nFor more information on these sessions please click here. This webinar is presented by Destination NSW as part of the NSW First Program\, designed to assist visitor economy businesses to develop\, promote and sell products and experiences. \nPlease read the Destination NSW Terms and Conditions.
URL:https://dnsss.com.au/event/accessible-and-inclusive-webinar-series-inclusive-marketing-and-communications/
LOCATION:NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20250623T103000
DTEND;TZID=UTC:20250623T113000
DTSTAMP:20260410T230512
CREATED:20250527T025655Z
LAST-MODIFIED:20250527T025655Z
UID:9004111223452066-1750674600-1750678200@dnsss.com.au
SUMMARY:Accessible and Inclusive Webinar Series - Creating Accessible Digital Content
DESCRIPTION:Join Destination NSW for this free webinar series designed to give you practical tools and insights to help make your business more accessible and inclusive. Delivered by Destination NSW in partnership with Get Skilled Access (founded by Paralympian and disability advocate Dylan Alcott AO) as part of the NSW First Program. \nLearn how to: \n\nCreate spaces and experiences that feel welcoming to everyone\nTips for delivering inclusive customer service\nWays to make your digital content and marketing more accessible\nUnderstand how inclusion benefits all your customers\n\nYou’re welcome to join all four webinars or just the sessions that interest you. Each session will run from 10:30am – 11:30am\, including Q&A. \n16 June – Disability Inclusion in the Tourism Industry \n18 June – Inclusive Customer Service \n23 June - Creating Accessible Digital Content \n25 June – Inclusive Marketing and Communications \nFor more information on these sessions please click here. This webinar is presented by Destination NSW as part of the NSW First Program\, designed to assist visitor economy businesses to develop\, promote and sell products and experiences. \nPlease read the Destination NSW Terms and Conditions.
URL:https://dnsss.com.au/event/accessible-and-inclusive-webinar-series-creating-accessible-digital-content/
LOCATION:NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250618T103000
DTEND;TZID=Australia/Melbourne:20250618T113000
DTSTAMP:20260410T230512
CREATED:20250527T025530Z
LAST-MODIFIED:20250527T025530Z
UID:9004111223452063-1750242600-1750246200@dnsss.com.au
SUMMARY:Accessible and Inclusive Webinar Series - Inclusive Customer Service
DESCRIPTION:Join Destination NSW for this free webinar series designed to give you practical tools and insights to help make your business more accessible and inclusive. Delivered by Destination NSW in partnership with Get Skilled Access (founded by Paralympian and disability advocate Dylan Alcott AO) as part of the NSW First Program. \nLearn how to: \n\nCreate spaces and experiences that feel welcoming to everyone\nTips for delivering inclusive customer service\nWays to make your digital content and marketing more accessible\nUnderstand how inclusion benefits all your customers\n\nYou’re welcome to join all four webinars or just the sessions that interest you. Each session will run from 10:30am – 11:30am\, including Q&A. \n16 June – Disability Inclusion in the Tourism Industry \n18 June – Inclusive Customer Service \n23 June - Creating Accessible Digital Content \n25 June – Inclusive Marketing and Communications \nFor more information on these sessions please click here. This webinar is presented by Destination NSW as part of the NSW First Program\, designed to assist visitor economy businesses to develop\, promote and sell products and experiences. \nPlease read the Destination NSW Terms and Conditions.
URL:https://dnsss.com.au/event/accessible-and-inclusive-webinar-series-inclusive-customer-service/
LOCATION:NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250616T103000
DTEND;TZID=Australia/Melbourne:20250616T113000
DTSTAMP:20260410T230512
CREATED:20250527T025122Z
LAST-MODIFIED:20250527T025419Z
UID:9004111223452059-1750069800-1750073400@dnsss.com.au
SUMMARY:Accessible and Inclusive Webinar Series - Disability Inclusion in the Tourism Industry
DESCRIPTION:Join Destination NSW for this free webinar series designed to give you practical tools and insights to help make your business more accessible and inclusive. Delivered by Destination NSW in partnership with Get Skilled Access (founded by Paralympian and disability advocate Dylan Alcott AO) as part of the NSW First Program. \nLearn how to: \n\nCreate spaces and experiences that feel welcoming to everyone\nTips for delivering inclusive customer service\nWays to make your digital content and marketing more accessible\nUnderstand how inclusion benefits all your customers\n\nYou’re welcome to join all four webinars or just the sessions that interest you. Each session will run from 10:30am – 11:30am\, including Q&A. \n16 June – Disability Inclusion in the Tourism Industry \n18 June – Inclusive Customer Service \n23 June - Creating Accessible Digital Content \n25 June – Inclusive Marketing and Communications \nFor more information on these sessions please click here. This webinar is presented by Destination NSW as part of the NSW First Program\, designed to assist visitor economy businesses to develop\, promote and sell products and experiences. \nPlease read the Destination NSW Terms and Conditions.
URL:https://dnsss.com.au/event/accessible-and-inclusive-webinar-series-disability-inclusion-in-the-tourism-industry/
LOCATION:NSW
CATEGORIES:Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250521
DTEND;VALUE=DATE:20250522
DTSTAMP:20260410T230512
CREATED:20250401T021957Z
LAST-MODIFIED:20250401T022207Z
UID:9004111223451904-1747785600-1747871999@dnsss.com.au
SUMMARY:Experience Development Workshop - Shellharbour
DESCRIPTION:Destination NSW is presenting a series of Experience Development workshops for visitor economy businesses around NSW in 2025. \nDelivered under the capability-focused NSW First Program\, these free\, full-day workshops are designed to assist businesses including tour\, attraction and accommodation providers to create and refine visitor experiences for different types of travellers. \nJoin a workshop and get tips and insights on: \n\nThe foundations of great visitor experiences\nUnderstanding different kinds of visitors\nCreating bookable experiences\, and refining existing experiences\, to meet your visitor’s needs\nWhere to find tools\, resources and support.\n\nRegistrations open soon!
URL:https://dnsss.com.au/event/experience-development-workshop/
LOCATION:NSW
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/png:https://dnsss.com.au/wp-content/uploads/2025/04/Screenshot-2025-04-01-at-1.19.36 PM-e1743474107156.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250514T093000
DTEND;TZID=Australia/Melbourne:20250514T170000
DTSTAMP:20260410T230512
CREATED:20250401T021646Z
LAST-MODIFIED:20250507T214214Z
UID:9004111223451900-1747215000-1747242000@dnsss.com.au
SUMMARY:Visitor Economy Symposium 2025
DESCRIPTION:We are excited to announce the DSSS Visitor Economy Symposium is returning in 2025! \nBeing held on Wednesday 14th May at The Pavilion Kiama\, the theme for the day will be ‘People\, Productivity & Profit’. \nAt the heart of every successful visitor economy business are the people who drive it forward. This year’s Symposium will provide insights and strategies to help you build a strong\, motivated team\, enhance productivity\, and maximise profitability. Through engaging discussions and expert-led sessions\, we’ll explore practical ways to optimise operations\, improve efficiency\, and create a thriving\, sustainable business. \nWe’re also thrilled to be partnering with Business Illawarra to deliver one of the afternoon’s standout sessions: a deep dive into the power of media with Kathy Sharpe\, Editor\, Illawarra Mercury\, and Coralie McCarthy\, Director\, Business Illawarra. This dynamic session will unpack: \n✨ What makes a great story (from the editor’s desk)\n✨ How to pitch your business to media with confidence\n✨ Why local stories matter\, and how to make yours heard \nIn addition to gaining actionable strategies\, you’ll have the opportunity to connect with like-minded industry colleagues and business owners\, sharing experiences\, sparking ideas\, and strengthening your network. \nBut don’t just take our word for it\, here are a few testimonials from operators who joined us at last year’s event: \n“The operator pitch was a great addition\, reminded me to refine how I talk about my own role.” \n“The event was organised and in detail – it kept to the plan. The workbook was great.” \n“Jan Hutton’s presentation on ADTW was very helpful\, complimented by Jenny Gerada’s practical demonstration of how DNSW use the ADTW listings in their marketing of regions and experiences. The deep dive session (1) with the operator panel also provided helpful and practical insights. Most inspirational was the accessibility & inclusivity.” \n“High calibre of speakers who were equally motivating. Networking with the right people. Meeting board members\, the extended team is always how it should be done. This was one of the best events I have attended\, which was beneficial for my business. Well done team DSSS.” \nCheck out the program here! \nWe can’t wait to see you all on Wednesday 14 May at The Pavilion Kiama.
URL:https://dnsss.com.au/event/visitor-economy-symposium-2025/
LOCATION:The Pavilion Kiama\, 2 Bong Bong Street\, Kiama\, NSW\, 2533\, Australia
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2025/04/2024_DSSSSymposium_All_110-2-scaled-e1743474230184.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20241127T163000
DTEND;TZID=UTC:20241127T180000
DTSTAMP:20260410T230512
CREATED:20241101T041841Z
LAST-MODIFIED:20241101T041841Z
UID:9004111223451797-1732725000-1732730400@dnsss.com.au
SUMMARY:Healthier Hospitality Workshop - Bowral
DESCRIPTION:DSSS is excited to partner with Raising the Bar Foundation on the roll out of the Healthier Hospitality program. \nHealthier Hospitality provides the knowledge\, tools\, and resources to help staff recognise signs of mental illness\, manage stress\, and communicate better about mental health issues. By addressing these challenges head-on\, we not only improve the wellbeing of employees but also improve overall workplace productivity and culture. \nThe program will also help businesses become compliant with the Code of Practice regarding Psychosocial hazards set by SafeWork NSW. \nIf you or your staff work in hospitality\, this workshop is for you! \nWhat your staff will take away \n\nThe knowledge to identify signs and symptoms of mental illness early\nPractical tools for discussing mental health issues\nStrategies to create safer\, healthier work conditions\, reducing psychosocial risks and preventing workplace injuries\nEffective stress management techniques\nPractices that enhance personal wellbeing\nEffective control strategies to identify and address psychosocial risks in the workplace\n\nRegister here
URL:https://dnsss.com.au/event/healthier-hospitality-workshop-bowral/
LOCATION:Mittagong RSL Club\, Bessemer Street\, Mittagong\, NSW\, 2575
CATEGORIES:Industry Event
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BEGIN:VEVENT
DTSTART;TZID=UTC:20241127T133000
DTEND;TZID=UTC:20241127T150000
DTSTAMP:20260410T230512
CREATED:20241101T041708Z
LAST-MODIFIED:20241101T041708Z
UID:9004111223451794-1732714200-1732719600@dnsss.com.au
SUMMARY:Healthier Hospitality Workshop - Moss Vale
DESCRIPTION:DSSS is excited to partner with Raising the Bar Foundation on the roll out of the Healthier Hospitality program. \nHealthier Hospitality provides the knowledge\, tools\, and resources to help staff recognise signs of mental illness\, manage stress\, and communicate better about mental health issues. By addressing these challenges head-on\, we not only improve the wellbeing of employees but also improve overall workplace productivity and culture. \nThe program will also help businesses become compliant with the Code of Practice regarding Psychosocial hazards set by SafeWork NSW. \nIf you or your staff work in hospitality\, this workshop is for you! \nWhat your staff will take away \n\nThe knowledge to identify signs and symptoms of mental illness early\nPractical tools for discussing mental health issues\nStrategies to create safer\, healthier work conditions\, reducing psychosocial risks and preventing workplace injuries\nEffective stress management techniques\nPractices that enhance personal wellbeing\nEffective control strategies to identify and address psychosocial risks in the workplace\n\nRegister here
URL:https://dnsss.com.au/event/healthier-hospitality-workshop-moss-vale/
LOCATION:Moss Vale Services Club\, Yarrawa St\, Moss Vale\, NSW\, 2577\, Australia
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/11/153810-56-1-scaled.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20241127T090000
DTEND;TZID=UTC:20241127T103000
DTSTAMP:20260410T230512
CREATED:20241101T041413Z
LAST-MODIFIED:20241101T041413Z
UID:9004111223451792-1732698000-1732703400@dnsss.com.au
SUMMARY:Healthier Hospitality Workshop - Ulladulla
DESCRIPTION:DSSS is excited to partner with Raising the Bar Foundation on the roll out of the Healthier Hospitality program. \nHealthier Hospitality provides the knowledge\, tools\, and resources to help staff recognise signs of mental illness\, manage stress\, and communicate better about mental health issues. By addressing these challenges head-on\, we not only improve the wellbeing of employees but also improve overall workplace productivity and culture. \nThe program will also help businesses become compliant with the Code of Practice regarding Psychosocial hazards set by SafeWork NSW. \nIf you or your staff work in hospitality\, this workshop is for you! \nWhat your staff will take away \n\nThe knowledge to identify signs and symptoms of mental illness early\nPractical tools for discussing mental health issues\nStrategies to create safer\, healthier work conditions\, reducing psychosocial risks and preventing workplace injuries\nEffective stress management techniques\nPractices that enhance personal wellbeing\nEffective control strategies to identify and address psychosocial risks in the workplace\n\nRegister here
URL:https://dnsss.com.au/event/healthier-hospitality-workshop-ulladulla/
LOCATION:Ulladulla Civic Centre\, 81B Princes Highway\, Ulladulla\, NSW\, Australia
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/11/153810-56-1-scaled.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20241126T153000
DTEND;TZID=UTC:20241126T170000
DTSTAMP:20260410T230512
CREATED:20241101T041233Z
LAST-MODIFIED:20241101T041233Z
UID:9004111223451789-1732635000-1732640400@dnsss.com.au
SUMMARY:Healthier Hospitality Workshop - Sussex Inlet
DESCRIPTION:DSSS is excited to partner with Raising the Bar Foundation on the roll out of the Healthier Hospitality program. \nHealthier Hospitality provides the knowledge\, tools\, and resources to help staff recognise signs of mental illness\, manage stress\, and communicate better about mental health issues. By addressing these challenges head-on\, we not only improve the wellbeing of employees but also improve overall workplace productivity and culture. \nThe program will also help businesses become compliant with the Code of Practice regarding Psychosocial hazards set by SafeWork NSW. \nIf you or your staff work in hospitality\, this workshop is for you! \nWhat your staff will take away \n\nThe knowledge to identify signs and symptoms of mental illness early\nPractical tools for discussing mental health issues\nStrategies to create safer\, healthier work conditions\, reducing psychosocial risks and preventing workplace injuries\nEffective stress management techniques\nPractices that enhance personal wellbeing\nEffective control strategies to identify and address psychosocial risks in the workplace\n\nRegister here
URL:https://dnsss.com.au/event/healthier-hospitality-workshop-sussex-inlet/
LOCATION:Sussex Inlet Neighbourhood Centre\, 170-172 Jacobs Dr\, Sussex Inlet\, NSW\, 2540\, Australia
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/11/153810-56-1-scaled.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20241126T120000
DTEND;TZID=UTC:20241126T133000
DTSTAMP:20260410T230512
CREATED:20241101T041026Z
LAST-MODIFIED:20241101T041039Z
UID:9004111223451786-1732622400-1732627800@dnsss.com.au
SUMMARY:Healthier Hospitality Workshop - Huskisson
DESCRIPTION:DSSS is excited to partner with Raising the Bar Foundation on the roll out of the Healthier Hospitality program. \nHealthier Hospitality provides the knowledge\, tools\, and resources to help staff recognise signs of mental illness\, manage stress\, and communicate better about mental health issues. By addressing these challenges head-on\, we not only improve the wellbeing of employees but also improve overall workplace productivity and culture. \nThe program will also help businesses become compliant with the Code of Practice regarding Psychosocial hazards set by SafeWork NSW. \nIf you or your staff work in hospitality\, this workshop is for you! \nWhat your staff will take away \n\nThe knowledge to identify signs and symptoms of mental illness early\nPractical tools for discussing mental health issues\nStrategies to create safer\, healthier work conditions\, reducing psychosocial risks and preventing workplace injuries\nEffective stress management techniques\nPractices that enhance personal wellbeing\nEffective control strategies to identify and address psychosocial risks in the workplace\n\nRegister here
URL:https://dnsss.com.au/event/healthier-hospitality-workshop-huskisson/
LOCATION:The Country Club St Georges Basin\, 11 Paradise Beach Rd\, Sanctuary Point\, NSW\, 2540x\, Australia
CATEGORIES:Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/11/153810-56-1-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20241126T090000
DTEND;TZID=UTC:20241126T103000
DTSTAMP:20260410T230512
CREATED:20241101T040809Z
LAST-MODIFIED:20241101T040809Z
UID:9004111223451782-1732611600-1732617000@dnsss.com.au
SUMMARY:Healthier Hospitality Workshop - Nowra
DESCRIPTION:DSSS is excited to partner with Raising the Bar Foundation on the roll out of the Healthier Hospitality program. \nHealthier Hospitality provides the knowledge\, tools\, and resources to help staff recognise signs of mental illness\, manage stress\, and communicate better about mental health issues. By addressing these challenges head-on\, we not only improve the wellbeing of employees but also improve overall workplace productivity and culture. \nThe program will also help businesses become compliant with the Code of Practice regarding Psychosocial hazards set by SafeWork NSW. \nIf you or your staff work in hospitality\, this workshop is for you! \nWhat your staff will take away \n\nThe knowledge to identify signs and symptoms of mental illness early\nPractical tools for discussing mental health issues\nStrategies to create safer\, healthier work conditions\, reducing psychosocial risks and preventing workplace injuries\nEffective stress management techniques\nPractices that enhance personal wellbeing\nEffective control strategies to identify and address psychosocial risks in the workplace\n\nRegister here
URL:https://dnsss.com.au/event/healthier-hospitality-workshop-nowra/
LOCATION:The Ex Servos\, 157 Junction St\, Nowra\, NSW\, 2541\, Australia
CATEGORIES:Industry Event
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