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X-WR-CALDESC:Events for Destination Sydney Surrounds South 
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DTSTART;TZID=UTC:20231120T160000
DTEND;TZID=UTC:20231123T190000
DTSTAMP:20260626T032220
CREATED:20231025T234712Z
LAST-MODIFIED:20231026T001059Z
UID:9004111223362716-1700496000-1700766000@dnsss.com.au
SUMMARY:Customer Service Workshops
DESCRIPTION:In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time. \nWHAT WILL THE WORKSHOP COVER? \n\nThe value of great customer service and how it impacts your business\nHow to avoid bad customer service and understanding the implications\nHow to take your team on the customer service journey\nThe importance of first impressions and why they count\nThe tools to create an memorable first meeting and build loyalty from day one\nThe principles of stellar customer service to keep your customers loyal\, happy and likely to refer their friends to your business\nHow to engage and connect with your customers via social media\nThe power of language and voice — phone etiquette and guidelines for successful conversations every time\nTaking control of difficult situations and managing conflict\nUsing customer complaints as a way to improve and build on future service\n\nWORKSHOP DATES & VENUES \n\nMonday 20th November\, 4-7pm  |  Club Sapphire\, Merimbula\nTuesday 21st November\, 4-7pm  |  Narooma Golf Club\nWednesday 22nd November\, 4-7pm  |  Lincoln Downs Resort\,Batemans Bay\nThursday 23rd November\, 10am-1pm  |  Bannisters Pavilion\, Mollymook\nThursday 23rd November\, 4-7pm  |  The Growers\, Worrigee Sports Club\n\n** Click on the individual links to register ** \n  \n 
URL:https://dnsss.com.au/event/customer-service-workshops/
LOCATION:various
CATEGORIES:Centre of Excellence
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240219T083000
DTEND;TZID=UTC:20240219T110000
DTSTAMP:20260626T032220
CREATED:20240201T025501Z
LAST-MODIFIED:20240201T025501Z
UID:9004111223451437-1708331400-1708340400@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Merimbula
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-merimbula/
LOCATION:Club Sapphire\, 119 Main Street\, Merimbula\, NSW\, 2548\, Australia
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240220T083000
DTEND;TZID=UTC:20240220T110000
DTSTAMP:20260626T032220
CREATED:20240201T025705Z
LAST-MODIFIED:20240201T025852Z
UID:9004111223451441-1708417800-1708426800@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Narooma
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-narooma/
LOCATION:Club Narooma\, 88 Princes Highway\, Narooma\, NSW\, 2546\, Australia
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240221T083000
DTEND;TZID=UTC:20240221T110000
DTSTAMP:20260626T032220
CREATED:20240201T025816Z
LAST-MODIFIED:20240201T025816Z
UID:9004111223451443-1708504200-1708513200@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Ulladulla
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-ulladulla/
LOCATION:Ulladulla Civic Centre\, 81B Princes Highway\, Ulladulla\, NSW\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/https___cdn.evbuc_.com_images_656417529_1113174272533_1_original.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240222T083000
DTEND;TZID=UTC:20240222T110000
DTSTAMP:20260626T032220
CREATED:20240201T030010Z
LAST-MODIFIED:20240201T030010Z
UID:9004111223451445-1708590600-1708599600@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Nowra
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-nowra/
LOCATION:Shoalhaven Entertainment Centre\, 42 Bridge Road\, Nowra\, NSW\, 2541
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240307
DTSTAMP:20260626T032220
CREATED:20240201T021256Z
LAST-MODIFIED:20240201T030912Z
UID:9004111223451408-1709510400-1709769599@dnsss.com.au
SUMMARY:WSET Level 2 Award in Wines - Shoalhaven
DESCRIPTION:The South Coast Centre of Excellence is offering a Wine & Spirit Education Trust Level 2 Award course in the Shoalhaven and invites you or members of your team who are involved in the sale or service of wine to apply to attend this three-day course. There are only a limited number of funded places available \nThis is an internationally recognised course that requires a minimum of 28 hours of study time: \n\n16 hours of delivery time with the WSET course trainer\n11 hours of personal study and revision\nA one-hour examination\n\nThe WSET Level 2 Award in Wines provides an industry-standard introduction to the main styles of wine available to font-line staff involved in the service or sales of wine. This qualification aims to deliver the product knowledge and skills required to prepare a person for employment in wine hospitality or retail and is recognised in over 70 countries. \nThrough a combination of tasting and theory\, the participants will explore factors that impact style and quality and learn how to describe these styles with confidence \nCourse content includes: \n\nFactors influencing style including climate and production methods\nExplore 22 grape varieties by style and quantity\nOver 70 important wine-producing regions of the world\nSparkling\, sweet\, and fortified wine styles\nInformation and advice for customers and staff\nHow to taste and describe wine\n\nWho is Eligible to Apply\nThe WSET Level 2 Award in Wines is a beginner to intermediate level qualification exploring wines suitable for industry professionals. This qualification is intended for beginners wishing to learn about a wide range of wines. \nThe Centre of Excellence is offering this opportunity to those operators who would like to develop the wine knowledge of their staff. The staff members must have a minimum of 12 months working in the delivery of wine service and must be supported by their employer to undertake the course. \nThe course is fully funded for those in the Shoalhaven\, Eurobodalla\, and Bega Valley local government areas. Those outside these regions can attend\, subject to course numbers\, however a fee will apply. Please contact Sam Tooley (sam.tooley@dnsss.com.au) for details. \nAll participants must be over the age of 18. Meals will be provided (morning tea / lunch / afternoon tea). \nAs the numbers to attend this course will be limited\, please be sure that you complete the registration form and return before 14 February 2024. Multiple bookings from individual venues will be considered\, subject to demand. \nFor more information on the course please contact Sam Tooley: sam.tooley@dnsss.com.au \nDownload the WSET Award Courses flyer here. \nAPPLY HERE
URL:https://dnsss.com.au/event/wset-level-2-award-in-wines-shoalhaven/
LOCATION:Worrigee Sports Club\, 131 Greenwell Point Road\, Worrigee\, NSW\, 2540
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240318T083000
DTEND;TZID=UTC:20240318T123000
DTSTAMP:20260626T032220
CREATED:20240201T023603Z
LAST-MODIFIED:20240201T030628Z
UID:9004111223451412-1710750600-1710765000@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Merimbula
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-merimbula/
LOCATION:Club Sapphire\, 119 Main Street\, Merimbula\, NSW\, 2548\, Australia
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240319T083000
DTEND;TZID=UTC:20240319T123000
DTSTAMP:20260626T032220
CREATED:20240201T024149Z
LAST-MODIFIED:20240201T030748Z
UID:9004111223451422-1710837000-1710851400@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Narooma
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-narooma/
LOCATION:Club Narooma\, 88 Princes Highway\, Narooma\, NSW\, 2546\, Australia
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240320T083000
DTEND;TZID=UTC:20240320T123000
DTSTAMP:20260626T032220
CREATED:20240201T024606Z
LAST-MODIFIED:20240201T030730Z
UID:9004111223451430-1710923400-1710937800@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Batemans Bay
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-batemans-bay/
LOCATION:Bay Pavilions\, 12 Vesper Street\, Batemans Bay\, NSW\, 2536\, Australia
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240321T083000
DTEND;TZID=UTC:20240321T123000
DTSTAMP:20260626T032220
CREATED:20240201T024759Z
LAST-MODIFIED:20240201T030712Z
UID:9004111223451433-1711009800-1711024200@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Ulladulla
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-ulladulla/
LOCATION:Ulladulla Civic Centre\, 81B Princes Highway\, Ulladulla\, NSW\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240322T083000
DTEND;TZID=UTC:20240322T123000
DTSTAMP:20260626T032220
CREATED:20240201T024938Z
LAST-MODIFIED:20240201T030655Z
UID:9004111223451435-1711096200-1711110600@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Nowra
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-nowra/
LOCATION:Shoalhaven Entertainment Centre\, 42 Bridge Road\, Nowra\, NSW\, 2541
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
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