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X-WR-CALDESC:Events for Destination Sydney Surrounds South 
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DTSTART;TZID=UTC:20230405T100000
DTEND;TZID=UTC:20230405T110000
DTSTAMP:20260422T115957
CREATED:20230328T044905Z
LAST-MODIFIED:20230328T045759Z
UID:9004111223010855-1680688800-1680692400@dnsss.com.au
SUMMARY:CoE Mentor Program | info webinar
DESCRIPTION:About the webinar \nTo give you more information on what is involved in being a mentee or mentor in the upcoming Mentor Program\, the Centre of Excellence is conducting a webinar at 10am on Wednesday\, 5 April 2023. \nThis interactive session will provide an overview of mentoring and of the Centre of Excellence Mentor Program. During the webinar\, we will explain the application process and eligibility criteria\, how we will match you and how the program works\, and answer questions you might have either before or after you apply. You will leave with a clear understanding of what’s expected of you as a Mentee or Mentor\, and – most importantly – what you can gain by participating. \n  \nAbout the Mentor Program \nThe South Coast Centre of Excellence Mentor Program aims to assist workers in the tourism and hospitality industry in the Shoalhaven\, Eurobodalla and Bega Valley local government areas by matching them with industry leaders who will provide coaching\, support\, advice\, motivation\, and exposure. These mentors will serve as a sounding board and role model\, provide exposure to the wider industry beyond the mentee’s placement and expand the mentees’ professional networks. \nThe program will match anyone who is seeking guidance and support with a more experienced operator in the business\, tourism and hospitality who are willing to commit time and energy to the professional development of future industry leaders. \nThe mentor may help the mentee achieve or work toward career goals\, introduce the mentee to new ways of thinking\, challenge a mentee’s limiting assumptions\, share valuable life lessons\, and much more. \n  \nImportant Links \n\nDownload the Mentor Program Flyer\nRegister for the information session on Wednesday 5 April\, at 10am\nRegister to be a mentee or mentor of the program
URL:https://dnsss.com.au/event/coe-mentor-program-information-webinar/
LOCATION:Online
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/03/CoE_mentor-program-web-e1679978865890.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230502
DTEND;VALUE=DATE:20230506
DTSTAMP:20260422T115957
CREATED:20230329T063532Z
LAST-MODIFIED:20230329T063829Z
UID:9004111223015742-1682985600-1683331199@dnsss.com.au
SUMMARY:Bega Valley Skill Set in Hospitality 4-day Short Course
DESCRIPTION:The South Coast Centre of Excellence is collaborating with Training NSW\, Workforce Australia – Local Jobs and the Eden Chamber of Commerce to develop a tourism and hospitality short course to encourage you toreskill or upskill to help local businesses with the labour shortages in the region. \nGain knowledge and skills you need to work in the hospitality industry. Local businesses in hospitality\, entertainment and tourism are seeking skilled\, certified and motivated workers. Café restaurants\, clubs\,hotels\, parks\, recreational facilities (just to name a few) offer both part-time casual jobs and permanent roles with solid career pathways. \nWHO CAN ENROL?Anyone who wants to work within the many roles available in hospitality. Skills NSW provides fee free training courses to help you get skills you need to find a new role. From 1 July 2022 the government increased the pension income free area to $190 a fortnight for a single and $336 for couples combined. This means a single pensioner over Age Pension age with no other private income could earn up to $490 a fortnight from work and still receive the maximum rate of pension. Given these changes\, if you are retired and would like to top up your earnings\, consider gaining some new skills and help out your local business community.With an anticipated 60 cruise ships coming into Eden in the next twelve months\, local businesses will need additional labour to work in their cafes\, restaurants\, hotels and on tours.Smart and Skilled program eligibility applies. For information on the NSW Smart and Skilled program\, visit www.smartandskilled.nsw.gov.au or call 1300 772 104. \nCOURSE DURATIONClasses run for a total of 4 consecutive days to complete this skill set. \nSUBJECT UNITSSITXFSA001 Use hygienic practices for food safetySITHFAB005 Prepare and serve expresso coffeeSITHF002 (RSA) Responsible service of alcoholUpon course completion\, students receive a Statement of Attainment and RSA Certification. \nVENUEEden RSL Memorial Hall84A Bass Street\, Eden \nFACILITATORSThe Short Course will be presented by the National College of Vocational Education’s expert Trainers who have extensive industry and education experience to provide direct hands-on support every step of the way. \nDELIVERY METHODFace-to-face classroom sessions. \n  \nFor more information download the program flyer and enrolment form \nCompleted enrolment forms are to be returned to enrolment@ncve.edu.au
URL:https://dnsss.com.au/event/bega-valley-skill-set-in-hospitality-4-day-short-course/
LOCATION:NSW
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/03/168786-56-web-e1680071604507.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230502
DTEND;VALUE=DATE:20230503
DTSTAMP:20260422T115957
CREATED:20230411T052146Z
LAST-MODIFIED:20230411T052555Z
UID:9004111223038367-1682985600-1683071999@dnsss.com.au
SUMMARY:Shoalhaven Local Knowledge Attractions & Experiences Famil
DESCRIPTION:The Centre of Excellence famil program continues in 2023 designed to showcase the exceptional and diverse range of tourism and hospitality products and services available to visitors in the Shoalhaven.The aim of the famil program is to increase the knowledge of local tourism and hospitality customer facing workers on the local visitor offerings so that they can recommend with confidence what is on offer in their own backyard for visitors to experience adding value to their stay and supporting local tourism products and services. \n  \nAbout the Shoalhaven Local Attractions and Experiences Famil\nThis full day famil will start in Nowra and take in a number of attractions and experiences including a wildlife experience\, a soft adventure experience and briefings from some of the best attractions throughout the Shoalhaven. There will be the opportunity to engage in some of the more physical activities\, however it is not compulsory.A full itinerary will be provided prior to your tour. \n  \nWho is eligible to apply\nTo attend the Shoalhaven Local Knowledge Famil – applicants must currently be working in a customer service role within the tourism or hospitality industry. \n  \nWhat is included\nThe famil includes: \n\nCoach transport departing from and returning to Nowra\nEntry into all venues and experiences\nA light lunch will be provided\n\nEach application will be considered on receipt for suitability to participate in the famil. \nSeats on this famil will be limited\, please ensure that you express your interest via the link below by Friday 21st April 2023. Multiple bookings from individual businesses will be considered\, subject to availability. \n  \nAPPLY HERE to attend the day \nDownload the print-friendly flyer
URL:https://dnsss.com.au/event/shoalhaven-local-knowledge-attractions-experiences-famil/
LOCATION:NSW
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/04/172709-56-web-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230510T170000
DTEND;TZID=UTC:20230510T193000
DTSTAMP:20260422T115957
CREATED:20230412T080026Z
LAST-MODIFIED:20230413T032216Z
UID:9004111223041064-1683738000-1683747000@dnsss.com.au
SUMMARY:Destination Food | Using Regionalism
DESCRIPTION:How to use Regionalism to Market our Produce\, Restaurants & Local Experiences – with Lyndey Milan\n  \nJoin Home Cook Hero and TV Chef Lyndey Milan OAM\, for an exploration of the value of Food Tourism. Lyndey will share her stories and experiences of what makes food such an importantingredient in attracting visitors and how food tourism is a growing international phenomenon. \nThe topic of food and tourism compliments the Shoalhaven Food Networks of events that are being offered during the Autumn Celebration of Food that will but shine the light on theimportance of including local fresh produce in the marketing mix to attract visitors to regions. \nLyndey will be joined by two local food producers Rosie Cupitt\, of Cupitt’s Estate and Terry Robinson\, of Old Salt Distillery\, who will share their journeys in establishing quality produce and howthis has created exceptional experiences for visitors to the Shoalhaven region. \n  \nAbout the speakers\nLyndey Milan OAM\nLyndey aims to inspire\, nourish and connect people. A familiar face on television and in print\, she has been instrumental in changing the way Australians think about food\, wine and tourism for four decades via her own nine best-selling cookbooks\, nine TV series and influence as former Food Director of the iconic Australian Women’s Weekly. She is an award-winning multi-media presenter\, MC\, speaker\, food & wine teacher\, consultant\, debater\, judge and regional Australian specialist who makes numerous TV & culinary appearances. She is also an international tour host and enrichment speaker imparting her knowledge of food and wine to travellers in Australia and around the world. Her TV series continue to be seen around the world\, including Lyndey Milan’s Taste of Australia\, which won Best Food TV series in the 2016 Gourmand World Awards. The accompanying book also won Best TV Chef Cookbook and in the Best of the Best for the last 20 years at the Frankfurt Book Fair\, won third overall. She was also named Legend of the Vine for 2019 by Wine Communicators Australia and in 2022 was given the Lifetime Achievement Award by Restaurant & Caterers NSW. \nLyndey’s love of agriculture and work as an Australian food specialist sees her as an active Councillor of Royal Agricultural Society of NSW\, especially for the Sydney Royal Wine\, Beer & Cider\, Cheese & Dairy Produce and Fine Food Shows. Lyndey is a key contributor to Selector magazine\, writes occasionally for delicious magazine and its website. She is Co-Founder and Patron of Tasting Success\, a mentoring programme for female chefs and was a founding Board Member for Women in Hospitality. \nLyndey is the Proprieter of Sydney Studio Kitchen in Artarmon\, purpose-built for culinary and other filming in a sound-controlled environment. She is highly adept in teaching food and wine appreciation and matching.She is now leading a new era in Connecting at the Table – serving up a fresh take on culinary and cultural experiences for us to connect more deeply with ourselves\, each other\, our communities and our country. \n  \nRosie Cupitt\nRosie is a multi-talented entrepreneur and community leader with expertise in cheesemaking\, horticulture\, and wine-making. She has operated Cupitt’s Estate in the Shoalhaven region as a restaurateur for 16 years. She has garnered a reputation for her commitment to using local\, sustainable ingredients and supporting the local food economy. In addition to her work in the restaurant industry\, Rosie is also an accomplished cheesemaker\, having honed her skills through years of experimentation and study. Her artisanal cheeses have won numerous awards. \nBeyond this\, Rosie is also a skilled horticulturalist\, a mother and a grandmother. Rosie is also the founder and leader of Slow Food Shoalhaven\, a local chapter of the international Slow Food movement. Through this organisation\, she promotes the values of good\, clean\, and fair food and builds a more sustainable food system for the Shoalhaven region and beyond. \n  \nTerry Robinson\nAfter a stellar career at some of Australia’s top restaurants – the likes of Tetsuya’s\, Quay and Sepia – Terry with Michelle Robinson have embarked on their first business together\, Old Salt Distillery\, one of the most exciting new venues on the South Coast. \n  \nPurchase your ticket on Eventbrite today!
URL:https://dnsss.com.au/event/destination-food-using-regionalism/
LOCATION:Worrigee Sports Club\, 131 Greenwell Point Road\, Worrigee\, NSW\, 2540
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/04/Destination-Food-April-2023_banner.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230515T080000
DTEND;TZID=UTC:20230627T170000
DTSTAMP:20260422T115957
CREATED:20230221T064946Z
LAST-MODIFIED:20230221T065806Z
UID:9004111222862743-1684137600-1687885200@dnsss.com.au
SUMMARY:WSET Level 3 Award
DESCRIPTION:The WSET Level 3 Award in wines is designed for wine service professionals seeking to delve deeper into the world of wines. This qualification a detailed understanding of grape growing and wine\nmaking. Participants will be able to describe the characteristics of the principal wines of the world and give information on the key factors influencing style\, quality and price. On completion you will\nbe able to assess wines accurately and advise management\, answer customer queries authoritatively and with confidence. \nThis is an internationally recognised course that requires a minimum of 84 hours of study time: \n\nPre-course 30-minute webinar\n30 hours of classroom delivery with the WSET course leader\n51 hours of personal study and revision\nA 2.5-hour examination\n\nFor more information on the specifications of the WSET Level 3 Award please access via this link \nThe six-day course will be held across three two-day sessions as follows: \n\nDates: 15 – 16 May 2023\, at Narooma Golf Club\, Narooma\nDates: 29 May – 30 May 2023\, at Worrigee Sports Club\, Nowra\nDates: 26 – 27 June 2023\, at Club Sapphire\, Merimbula\n\n  \nWho is eligible to apply\nThe WSET Level 3 course is an advanced level qualification for professionals working in the service of wine and it is highly recommended that you have completed the Level 2 Award course.\nTo be eligible to apply for this course you must have a minimum of 12 months working in the delivery of wine service and must be supported your employer.\nAll participants must be over the age of 18.\nNumbers are limited. Multiple bookings from individual businesses will be considered\, subject to demand. \n  \nWhat is included\nThe Centre of Excellence will cover the costs of the following: \n\nAccess to the six-day course and all materials\nMeals will be provided (morning tea / lunch / afternoon tea)\n\nAs the numbers to attend this course will be limited\, please ensure that you complete the application form found here before 17th April 2023. \n  \nDownload the WSET Award Courses flyer here. \nAPPLY HERE \n 
URL:https://dnsss.com.au/event/wine-spirit-education-trust-level-3-award/
LOCATION:NSW
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/02/172317-56-web.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230517
DTEND;VALUE=DATE:20230520
DTSTAMP:20260422T115958
CREATED:20230221T063816Z
LAST-MODIFIED:20230221T065804Z
UID:9004111222862529-1684281600-1684540799@dnsss.com.au
SUMMARY:WSET Level 2 Award - Eurobodalla
DESCRIPTION:This is an internationally recognised course that requires a minimum of 28 hours of study time: \n\nPre-course 30-minute webinar\n16 hours of classroom delivery with the WSET course leader\n11 hours of personal study and revision\nA one-hour examination\n\nThe WSET Level 2 Award in wines provides an industry standard introduction to the main styles of wine available to front-line staff involved in the service or sale of wine. This qualification aims to\ndeliver the product knowledge and skills required to prepare a person for employment in wine hospitality or retail. \nThrough a combination of tasting and theory\, the participants will explore factors that impact style and quality and learn how to describe these styles with confidence. \nFor more information on the specifications of the WSET Level 2 Award please access via this link. \n  \nWho is Eligible to Apply\nThe WSET Level 2 Award in wines is a beginner to intermediate level qualification suitable for beginners wishing to learn about the wide range of wine varieties of the world\, the regions they are\ngrown and the styles of wine they produce. To be eligible to apply for this course you must have a minimum of 12 months working in the delivery of wine service and must be supported your employer. All participants must be over the age of 18.\nNumbers are limited. Multiple bookings from individual businesses will be considered\, subject to demand. \n  \nWhat is included\nThe Centre of Excellence will cover the costs of the following: \n\nAccess to the three-day course and all materials\nMeals will be provided (morning tea / lunch / afternoon tea)\n\nAs the numbers to attend this course will be limited\, please ensure that you complete the application form found here before 19th April 2023. \n  \nDownload the WSET Award Courses flyer here. \nAPPLY HERE \n 
URL:https://dnsss.com.au/event/wset-level-2-award-eurobodalla/
LOCATION:Narooma Golf Club\, Narooma
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/02/172317-56-web.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230531
DTEND;VALUE=DATE:20230603
DTSTAMP:20260422T115958
CREATED:20230221T064056Z
LAST-MODIFIED:20230221T065715Z
UID:9004111222862689-1685491200-1685750399@dnsss.com.au
SUMMARY:WSET Level 2 Award - Shoalhaven
DESCRIPTION:This is an internationally recognised course that requires a minimum of 28 hours of study time: \n\nPre-course 30-minute webinar\n16 hours of classroom delivery with the WSET course leader\n11 hours of personal study and revision\nA one-hour examination\n\nThe WSET Level 2 Award in wines provides an industry standard introduction to the main styles of wine available to front-line staff involved in the service or sale of wine. This qualification aims to\ndeliver the product knowledge and skills required to prepare a person for employment in wine hospitality or retail. \nThrough a combination of tasting and theory\, the participants will explore factors that impact style and quality and learn how to describe these styles with confidence. \nFor more information on the specifications of the WSET Level 2 Award please access via this link. \n  \nWho is Eligible to Apply\nThe WSET Level 2 Award in wines is a beginner to intermediate level qualification suitable for beginners wishing to learn about the wide range of wine varieties of the world\, the regions they are\ngrown and the styles of wine they produce. To be eligible to apply for this course you must have a minimum of 12 months working in the delivery of wine service and must be supported your employer. All participants must be over the age of 18.\nNumbers are limited. Multiple bookings from individual businesses will be considered\, subject to demand. \n  \nWhat is included\nThe Centre of Excellence will cover the costs of the following: \n\nAccess to the three-day course and all materials\nMeals will be provided (morning tea / lunch / afternoon tea)\n\nAs the numbers to attend this course will be limited\, please ensure that you complete the application form found here before 19th April 2023. \n  \nDownload the WSET Award Courses flyer here. \nAPPLY HERE \n 
URL:https://dnsss.com.au/event/wset-level-2-award-shoalhaven/
LOCATION:NSW
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/02/172317-56-web.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231120T160000
DTEND;TZID=UTC:20231123T190000
DTSTAMP:20260422T115958
CREATED:20231025T234712Z
LAST-MODIFIED:20231026T001059Z
UID:9004111223362716-1700496000-1700766000@dnsss.com.au
SUMMARY:Customer Service Workshops
DESCRIPTION:In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time. \nWHAT WILL THE WORKSHOP COVER? \n\nThe value of great customer service and how it impacts your business\nHow to avoid bad customer service and understanding the implications\nHow to take your team on the customer service journey\nThe importance of first impressions and why they count\nThe tools to create an memorable first meeting and build loyalty from day one\nThe principles of stellar customer service to keep your customers loyal\, happy and likely to refer their friends to your business\nHow to engage and connect with your customers via social media\nThe power of language and voice — phone etiquette and guidelines for successful conversations every time\nTaking control of difficult situations and managing conflict\nUsing customer complaints as a way to improve and build on future service\n\nWORKSHOP DATES & VENUES \n\nMonday 20th November\, 4-7pm  |  Club Sapphire\, Merimbula\nTuesday 21st November\, 4-7pm  |  Narooma Golf Club\nWednesday 22nd November\, 4-7pm  |  Lincoln Downs Resort\,Batemans Bay\nThursday 23rd November\, 10am-1pm  |  Bannisters Pavilion\, Mollymook\nThursday 23rd November\, 4-7pm  |  The Growers\, Worrigee Sports Club\n\n** Click on the individual links to register ** \n  \n 
URL:https://dnsss.com.au/event/customer-service-workshops/
LOCATION:various
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/10/192517-56_web-scaled-e1698277616310.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240219T083000
DTEND;TZID=UTC:20240219T110000
DTSTAMP:20260422T115958
CREATED:20240201T025501Z
LAST-MODIFIED:20240201T025501Z
UID:9004111223451437-1708331400-1708340400@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Merimbula
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-merimbula/
LOCATION:Club Sapphire\, 119 Main Street\, Merimbula\, NSW\, 2548\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/https___cdn.evbuc_.com_images_656417529_1113174272533_1_original.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240220T083000
DTEND;TZID=UTC:20240220T110000
DTSTAMP:20260422T115958
CREATED:20240201T025705Z
LAST-MODIFIED:20240201T025852Z
UID:9004111223451441-1708417800-1708426800@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Narooma
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-narooma/
LOCATION:Club Narooma\, 88 Princes Highway\, Narooma\, NSW\, 2546\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/https___cdn.evbuc_.com_images_656417529_1113174272533_1_original.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240221T083000
DTEND;TZID=UTC:20240221T110000
DTSTAMP:20260422T115958
CREATED:20240201T025816Z
LAST-MODIFIED:20240201T025816Z
UID:9004111223451443-1708504200-1708513200@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Ulladulla
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-ulladulla/
LOCATION:Ulladulla Civic Centre\, 81B Princes Highway\, Ulladulla\, NSW\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/https___cdn.evbuc_.com_images_656417529_1113174272533_1_original.jpeg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240222T083000
DTEND;TZID=UTC:20240222T110000
DTSTAMP:20260422T115958
CREATED:20240201T030010Z
LAST-MODIFIED:20240201T030010Z
UID:9004111223451445-1708590600-1708599600@dnsss.com.au
SUMMARY:Leveraging Technology Workshop - Nowra
DESCRIPTION:The Centre of Excellence is delivering a series of workshops on how tourism and hospitality operators can leverage technology to streamline their businesses. \nThe workshop will include the following topics: \n\nIntroduction to the Current Landscape: a brief overview of the challenges and opportunities faced by tourism and hospitality operators.\nThe Power of Technology in Tourism: exploring how technology can be a game-changer for small and medium tourism businesses\, with a focus on practical\, cost-effective solutions.\nTech Solutions for Streamlining Operations: detailed insights into AI that can help streamline business operations\, manage resources more effectively\, and enhance efficiency.\nEnhancing Customer Experience through Technology: strategies to improve customer engagement and satisfaction using AI looking at social media marketing\, email marketing and online booking platforms.\nReal-World Success Stories: sharing case studies or examples of local or similar businesses that have successfully integrated technology to overcome challenges and grow.\nInteractive Session: an opportunity for attendees to discuss their specific challenges and explore tailored technological solutions.\n\nCLICK TO REGISTER \nFor more information\, download the workshop flyer. 
URL:https://dnsss.com.au/event/leveraging-technology-workshop-nowra/
LOCATION:Shoalhaven Entertainment Centre\, 42 Bridge Road\, Nowra\, NSW\, 2541
CATEGORIES:Centre of Excellence,Industry Event
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240304
DTEND;VALUE=DATE:20240307
DTSTAMP:20260422T115958
CREATED:20240201T021256Z
LAST-MODIFIED:20240201T030912Z
UID:9004111223451408-1709510400-1709769599@dnsss.com.au
SUMMARY:WSET Level 2 Award in Wines - Shoalhaven
DESCRIPTION:The South Coast Centre of Excellence is offering a Wine & Spirit Education Trust Level 2 Award course in the Shoalhaven and invites you or members of your team who are involved in the sale or service of wine to apply to attend this three-day course. There are only a limited number of funded places available \nThis is an internationally recognised course that requires a minimum of 28 hours of study time: \n\n16 hours of delivery time with the WSET course trainer\n11 hours of personal study and revision\nA one-hour examination\n\nThe WSET Level 2 Award in Wines provides an industry-standard introduction to the main styles of wine available to font-line staff involved in the service or sales of wine. This qualification aims to deliver the product knowledge and skills required to prepare a person for employment in wine hospitality or retail and is recognised in over 70 countries. \nThrough a combination of tasting and theory\, the participants will explore factors that impact style and quality and learn how to describe these styles with confidence \nCourse content includes: \n\nFactors influencing style including climate and production methods\nExplore 22 grape varieties by style and quantity\nOver 70 important wine-producing regions of the world\nSparkling\, sweet\, and fortified wine styles\nInformation and advice for customers and staff\nHow to taste and describe wine\n\nWho is Eligible to Apply\nThe WSET Level 2 Award in Wines is a beginner to intermediate level qualification exploring wines suitable for industry professionals. This qualification is intended for beginners wishing to learn about a wide range of wines. \nThe Centre of Excellence is offering this opportunity to those operators who would like to develop the wine knowledge of their staff. The staff members must have a minimum of 12 months working in the delivery of wine service and must be supported by their employer to undertake the course. \nThe course is fully funded for those in the Shoalhaven\, Eurobodalla\, and Bega Valley local government areas. Those outside these regions can attend\, subject to course numbers\, however a fee will apply. Please contact Sam Tooley (sam.tooley@dnsss.com.au) for details. \nAll participants must be over the age of 18. Meals will be provided (morning tea / lunch / afternoon tea). \nAs the numbers to attend this course will be limited\, please be sure that you complete the registration form and return before 14 February 2024. Multiple bookings from individual venues will be considered\, subject to demand. \nFor more information on the course please contact Sam Tooley: sam.tooley@dnsss.com.au \nDownload the WSET Award Courses flyer here. \nAPPLY HERE
URL:https://dnsss.com.au/event/wset-level-2-award-in-wines-shoalhaven/
LOCATION:Worrigee Sports Club\, 131 Greenwell Point Road\, Worrigee\, NSW\, 2540
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/pexels-magda-ehlers-7509232-1-1.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20240318T083000
DTEND;TZID=UTC:20240318T123000
DTSTAMP:20260422T115958
CREATED:20240201T023603Z
LAST-MODIFIED:20240201T030628Z
UID:9004111223451412-1710750600-1710765000@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Merimbula
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-merimbula/
LOCATION:Club Sapphire\, 119 Main Street\, Merimbula\, NSW\, 2548\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20240319T083000
DTEND;TZID=UTC:20240319T123000
DTSTAMP:20260422T115958
CREATED:20240201T024149Z
LAST-MODIFIED:20240201T030748Z
UID:9004111223451422-1710837000-1710851400@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Narooma
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-narooma/
LOCATION:Club Narooma\, 88 Princes Highway\, Narooma\, NSW\, 2546\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20240320T083000
DTEND;TZID=UTC:20240320T123000
DTSTAMP:20260422T115958
CREATED:20240201T024606Z
LAST-MODIFIED:20240201T030730Z
UID:9004111223451430-1710923400-1710937800@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Batemans Bay
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-batemans-bay/
LOCATION:Bay Pavilions\, 12 Vesper Street\, Batemans Bay\, NSW\, 2536\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20240321T083000
DTEND;TZID=UTC:20240321T123000
DTSTAMP:20260422T115958
CREATED:20240201T024759Z
LAST-MODIFIED:20240201T030712Z
UID:9004111223451433-1711009800-1711024200@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Ulladulla
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-ulladulla/
LOCATION:Ulladulla Civic Centre\, 81B Princes Highway\, Ulladulla\, NSW\, Australia
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
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BEGIN:VEVENT
DTSTART;TZID=UTC:20240322T083000
DTEND;TZID=UTC:20240322T123000
DTSTAMP:20260422T115958
CREATED:20240201T024938Z
LAST-MODIFIED:20240201T030655Z
UID:9004111223451435-1711096200-1711110600@dnsss.com.au
SUMMARY:Managing Seasonality in Tourism & Hospitality - Nowra
DESCRIPTION:Seasonal demand. It’s one of the greatest challenges for any business\, particularly for tourism and hospitality operators. Both feasts and famines have their issues. Either your business can’t keep up with demand\, or there’s not enough work to pay the bills and keep your staff employed. \nAlmost every business experiences seasonal fluctuation in sales and cash flow. Some fluctuations are predictable\, certain holidays\, popular holiday periods or weather seasons. But others\, like a crisis that suddenly cuts sales\, are unpredictable. The key is knowing how to manage these seasonal cycles and implement practices to reduce the impact. \nThe Centre of Excellence is conducting a series of workshops that will focus on key factors to assist your business to better prepare for the peaks and troughs. These include: \n\nMarketing strategies\nOnline presence\nBrand and collateral\nSocial media campaigns\nManaging employees\nStorytelling\nDiversification\, off peak and mid-week\nCollaboration and networking\n\nPresenters \n \nThe workshops will be presented by local visitor economy specialists Catherine Shields and Kate Mather\, both are well-known across the region and have extensive industry experience. \nThe workshop content will provide practical advice and strategies that you will be able to apply directly to your own business. \nRegistration begins at 8:30am. Morning tea and a light lunch will be served. \nCLICK TO REGISTER \nFor more information\, download the workshop flyer.
URL:https://dnsss.com.au/event/managing-seasonality-in-tourism-hospitality-nowra/
LOCATION:Shoalhaven Entertainment Centre\, 42 Bridge Road\, Nowra\, NSW\, 2541
CATEGORIES:Centre of Excellence,Industry Event
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2024/02/163665-56-1.jpg
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