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PRODID:-//Destination Sydney Surrounds South  - ECPv6.15.9//NONSGML v1.0//EN
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X-WR-CALNAME:Destination Sydney Surrounds South 
X-ORIGINAL-URL:https://dnsss.com.au
X-WR-CALDESC:Events for Destination Sydney Surrounds South 
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=UTC:20231120T160000
DTEND;TZID=UTC:20231123T190000
DTSTAMP:20260411T134154
CREATED:20231025T234712Z
LAST-MODIFIED:20231026T001059Z
UID:9004111223362716-1700496000-1700766000@dnsss.com.au
SUMMARY:Customer Service Workshops
DESCRIPTION:In this very competitive world delivering exceptional customer service in tourism and hospitality is essential to grow your business. The Centre of Excellence is presenting a workshop to ensure your customer service team has the skills and attitude to deliver outstanding customer service – every time. \nWHAT WILL THE WORKSHOP COVER? \n\nThe value of great customer service and how it impacts your business\nHow to avoid bad customer service and understanding the implications\nHow to take your team on the customer service journey\nThe importance of first impressions and why they count\nThe tools to create an memorable first meeting and build loyalty from day one\nThe principles of stellar customer service to keep your customers loyal\, happy and likely to refer their friends to your business\nHow to engage and connect with your customers via social media\nThe power of language and voice — phone etiquette and guidelines for successful conversations every time\nTaking control of difficult situations and managing conflict\nUsing customer complaints as a way to improve and build on future service\n\nWORKSHOP DATES & VENUES \n\nMonday 20th November\, 4-7pm  |  Club Sapphire\, Merimbula\nTuesday 21st November\, 4-7pm  |  Narooma Golf Club\nWednesday 22nd November\, 4-7pm  |  Lincoln Downs Resort\,Batemans Bay\nThursday 23rd November\, 10am-1pm  |  Bannisters Pavilion\, Mollymook\nThursday 23rd November\, 4-7pm  |  The Growers\, Worrigee Sports Club\n\n** Click on the individual links to register ** \n  \n 
URL:https://dnsss.com.au/event/customer-service-workshops/
LOCATION:various
CATEGORIES:Centre of Excellence
ATTACH;FMTTYPE=image/jpeg:https://dnsss.com.au/wp-content/uploads/2023/10/192517-56_web-scaled-e1698277616310.jpg
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